Pelona wrote:
The latest version of Express Scribe 4.13 only loads the first 40 seconds or so of any voice file. In talking with tech support they have told me that it is my problem or a Sony plugin problem. I thought I was the only one and spent a lot of time trying to figure this out. Then I called my office and found that I am not the only one with this exact problem. There are over 50 MTs with the same issue. I have been advised to find an older version and use it and give up on any new version. I then came on this site and see that there are other issues with the latest version. My question is, why is tech support trying to lay the fix on the individual rather than admitting it is their program? Where do I find an older version? Thank you for your help. It is truly appreciated. (first time poster)
We have a whole thread, with a little red "hot topic" box next to it about this problem, which dates back to February. It coincides with NCH (and everybody else in the world) scrambling to get their software compatible with Vista. I'm just a single free lance transcriber, but I popped the money to get Switch, to convert files that Scribe is having trouble swallowing. I recommend that for Sony, unless you have Digital Voice Editor which is part of the CD that comes with their Digital Voice Recorder to convert msv/dvf files. There may be other problems, eg with wma, too now. You can test Switch Plus for free for 2 weeks, before buying it. The free, unlicensed version won't convert Sony, wma, etc.