New user

twgonder

I just started using IVM 4.02 three days ago. Here are some of the issues I've dealt with. I sent them in via the NCH support web pages. Anyone got ideas on how to deal with any of these?

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1) Allow installation on other than the c: drive (kept small only for system files). Same goes for added components. Allow some setting default options for where my application sub folders go too. I don’t want them all crammed in ‘all users’ on c: drive either.

2) Allow the same pull-down options for settings>telephony>voip properties>options>override out-going message.. as are allowed for the Default Answer OGM options on the main screen. This happens to OGMs that are in sub-folders. Why create an OGM just to get around this?

3) The prompt and help for 2 above don’t make a lot of sense. I’m using it to control inbound calls on certain lines to specific OGMs. Clean up the prompt and explain it better.

4) I have users calling in all day leaving messages (recording wav files) in one file (per OGM, of which there are many). They need a way to listen, rerecord or abort their message before it is committed to the file. Just like a mailbox message. Several people listen to that same message later, sometimes many times in the same day. They need a way to skip to the next message in the one file. I could use some forward, reverse, pause and similar playback options so I don’t have to tie up key responses with these basic playback needs. Keep them the same as the mailbox options! The mailbox options could be beefed up too, while you’re at it. I need a way to add recordings to the file in a last-in-first-out way. If you want to hear the application call (831) 535-5870 (this is a beta # so try it soon).

5) Several times, when a wav file is added to the daily file (see 3 above), the file gets corrupted. The volume gets louder, the sound seems to speed up and there is a lot of noise. This is in the whole recording, but often the previous recording is corrupted and the new recording is silent. Send me an email address to send the wav file to if you want to hear it. (Serious problem reported in a separate topic)

6) I write the script for an OGM and then voice record it. I can’t read long scripts while recording. This means I have to cut, paste, print and then read. What a pain! Some of my scripts are informational and quite large.

7) I clone a lot of OGMs. The scripts are often very similar. To keep them consistent, I have to cut-and-paste. Maybe you don’t need to delete the script, just gray it out until it is changed?

8) Often I move OGMs to new folders, as I get more organized. It would be nice to have a move option that fixed all the external references to that OGM. A little referential integrity maybe?

9) If there is a expiration date on the trial version, please show it in the help>about. I haven’t gotten to 14 days, so I don’t know if it really expires.

10) Some deleted OGMs keep coming back! I think an .ini file keeps getting built and that causes it to be listed in the OGM window.

11) I get lost when I’m down a few folder levels in OGMs. Please show the path somewhere, maybe in the title bar?

12) The box to “Flash caller ID…” is checked in the settings>CID tab. But nothing happens on VOIP calls. I can see the call in the transaction (?) window.

Overall, I’m very impressed with this product. I found all the problems listed above in just one day of application building.

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pythonpoole

3) The prompt and help for 2 above don’t make a lot of sense. I’m using it to control inbound calls on certain lines to specific OGMs. Clean up the prompt and explain it better.

The option is used to specify the OGM to answer with for incoming calls on a specific line. For example, the default OGM may be set to an Answering Machine, but you may have another phone line (or extension) that when called in should automatically go to another OGM (eg access voicemail messages)

6) I write the script for an OGM and then voice record it. I can’t read long scripts while recording. This means I have to cut, paste, print and then read. What a pain! Some of my scripts are informational and quite large.

Not sure what you're suggesting. If you are recording the script, the assumption is you have it printed out on paper for you to read or at least pasted in a larger font in a program like word or notepad. If the script box is much bigger, the dialog window would appear bulky and would take up a fairly significant amount of screen space. Also, the script box's main function is for text-to-speech computer synthesized readings, not for you to read out during recording.

9) If there is a expiration date on the trial version, please show it in the help>about. I haven’t gotten to 14 days, so I don’t know if it really expires.

Yes, there is an expiration date. The software is not free, just free to try for a few days.

10) Some deleted OGMs keep coming back! I think an .ini file keeps getting built and that causes it to be listed in the OGM window.

I haven't experienced this to my knowledge, perhaps you are loading in a saved configuration which at the time still had those OGMs present? If not, you should report the bug to NCH.

12) The box to “Flash caller ID…” is checked in the settings>CID tab. But nothing happens on VOIP calls. I can see the call in the transaction (?) window.

This feature simply pops up a balloon message from the system tray when a call comes in identifying the call. You may have also accidentally disabled it on a per-line basis (there is a general setting, and another setting in the line configuration options which can be used to override the global one)

twgonder

pythonpoole wrote:

<#3>The option is used to specify the OGM to answer with for incoming calls on a specific line. For example, the default OGM may be set to an Answering Machine, but you may have another phone line (or extension) that when called in should automatically go to another OGM (eg access voicemail messages)

That is what I figured through testing (but there may be more to it), but the helps didn't help me figure it out.

<#6> Not sure what you're suggesting. If you are recording the script, the assumption is you have it printed out on paper for you to read or at least pasted in a larger font in a program like word or notepad. If the script box is much bigger, the dialog window would appear bulky and would take up a fairly significant amount of screen space. Also, the script box's main function is for text-to-speech computer synthesized readings, not for you to read out during recording.

I want to read the script. That's why I write scripts. I can't read from notepad on the screen any better than I can in IVM while recording. I write lots of scripts and OGMs, shouldn't have to print them all, let's save a few trees! Why make the window modal?

<#9> Yes, there is an expiration date. The software is not free, just free to try for a few days.

OK, where is the date shown? That was kinda my original question.

<#12> This feature simply pops up a balloon message from the system tray when a call comes in identifying the call. You may have also accidentally disabled it on a per-line basis (there is a general setting, and another setting in the line configuration options which can be used to override the global one)

I've set it in the settings>CID tab to flash, and I haven't disabled it in the settings>telephony>properties>options tab. Still doesn't work, at least that I can see. Where exactly does it flash?

Thanks pythonpoole!