Licensing, OS reinstall, moving to new hardware, upgrade path etc

bookman

I have been reading the section on licensing

http://www.nch.com.au/support/reg.html

I do see some situations that I do not see addressed.

1. What happens 1 year plus after I have paid and activated the software and I find that my computer has crashed (no thanks to Windows instability - or even due to a bad Windows patch or even a hardware failure).

a. So I did a fresh reinstall of my operating system.

Will I be able to reinstall and reactivate IVM without any problems or would the activation code have expired.

b. I found that I had to buy a new computer.

Will I be able to reinstall and reactivate IVM without any problems or would the activation code have expired or even perhaps even if the activation code was valid, it would not be valid for the new computer.

2. My computer has not crashed, but I do find that I would like to move the IVM to another computer which is more powerful.

Is there a way I can deactivate the installation of IVM, send the deactivation code to NCH and then obtain a new activation code so I can move IVM to a new computer without re-purchasing a new license.

I can understand the need for NCH to protect its software.

But it would be nice to have a system where users can have some degree of comfort that should they need to move their software installation, they don't have to go a begging to get their software installed. A deactivation code system would allay the fears for both NCH and users. NCH get its just rewards for its efforts and users get what they paid for.

3. Can I buy IVM now but delay installing it for several months

Will the serial number expire if I do not install the software right away ?

This situation arises if for example I would like to purchase the software to take advantage of a discount, but I do not have the time to implement IVM until say 9 months later ?

4. Can support be bought separately ?

If I do not purchase any of the support plans together with the software purchase, can I purchase either silver, gold and platinum subsequently.

I mean, we may find that we have to fiddle with the software first before we know whether support is necessary or do we basically take a gamble on whether or not to buy support at the time of purchase of the software.

5. Upgrade path

Is there an upgrade path from say the Professional license to the Enterprise License and what is the pricing.

bookman

Hello support ?

If any one from support is monitoring this forum, a response to the questions posted above would be appreciated.

Thanks.

[deleted]

Sorry for the delay, I was busy enjoying my weekend

1a. It would probably have expired, you can simply send us an email on the contact forms and we will issue you with a new key.

1b. If your previous computer is completely inoperable then tell us that and we will issue you with a new key.

In both of these cases please remember that your registration information will only work with the version of the software that you purchased.

2. If that is the case then contact registration support and they will sort this out for you.

3. You can purchase but not activate until you need the software.

4. You can purchase support from secure.nch.com.au/support/purchase.html.

5. Please see www.nch.com.au/upgrade/.

bookman

Thank you very much for your response.

Just a couple of clarifications on your response above as follows :

nchto wrote:

If that is the case then contact registration support and they will sort this out for you.

I assume that means we does not need to re-purchase. Am I correct ?

nchto wrote:

You can purchase but not activate until you need the software.

Assuming that one purchases support at same time when purchasing the software, when does the clock start for the paid technical support in this case of delayed activation of IVM.

Does the paid technical support clock start from date of purchase or from the date of activation.

I mean after all, if I delay activation for several weeks or even months due to other time or project commitments, I really would not have very much to ask if anything at all since I would not even be using the software.

Thank you once again for your response. Much appreciated.

Oh by the way, although I Enable receiving email notification of replies to this topic, I have not received any notifications. In case you are wondering, yes, I check my spam folders as well. Nothing there.

Is anyone else having a similar problem with email notification ?

[deleted]

You would likely not need to re-purchase, correct. If you have a copy of the registration and installation file for the version of the product you purchased then you will be able to transfer the license to a new computer. If you did not, then it is completely up to the discretion of registration support, but it is still likely that they will be able to assist you in the license transfer.

Technical Support is activated immediately after your purchase for the email you make your purchase with.