Platinum Support

RTFS

I've purchased this plan, am I making posts in the wrong forum? How does one get your attention?

kdowns

Check out: www.nch.com.au/support/terms.html to learn about what you paid for.

Next, check out: www.nch.com.au/ivm/support.htm and go to the bottom to fill out the form to send a support question in.

These forums are customer/user driven and you shouldn't expect NCH support person to answer your support questions here.

[deleted]

What kdowns said was correct, if you use the contact support forms (using the email address you purchased your support with) our system will recognise you and alert us accordingly.

kdowns wrote:

These forums are customer/user driven and you shouldn't expect NCH support person to answer your support questions here.

Although we do try and help out whenever we get a spare minute or two...