Caller ID?

Jin

I have a verified caller ID set up with my VoIP provider (which also seems to work with their software), however when I try to make calls using my preferred client (which is Express Talk), the Caller ID shows up as "unknown" or "unavailable", sometimes it even shows up with various digits like 77777777777 or 32100000000 ...

Any suggestions as to how I might get my Caller ID to work?

Thanks very much in advance.

Also, if it makes any difference, I use VoIPCheap as my provider. Thanks.

pythonpoole

VoIP providers can set caller ID up to work one of two ways.

1) The provider sets the Caller ID information when sending the call to the receiving party

2) The provider obtains the Caller ID information from the client software and passes it on

Preferably you want 1, thus no matter what happens on your end with Caller ID, when you call someone it will always appear as the Caller ID set with the provider

Theoretically if you change the display name in Express Talk's configuration, it may send that on to the provider if they use the #2 method, however I'm not sure about that. If you change the display name and nothing happens, I believe to my knowledge that you are out of luck, and unless the provider can set it up so it sends the Caller ID information instead of trying to retreive it from Express Talk than I don't think you'll be able to solve the problem. Most likely the client they provide is set to send the appropritate caller ID linked to your account automatically, where as third party software is not.

Jin

Thank you for your reply, I have tried to change the display name without success on caller ID. The VoIPCheap software pulls the number from 1 of 6 numbers within the control panel, once a person has set one of these 6 numbers, they must verify it and it can then be selected to be used as a caller ID.

I may be out of line here since this feature would obviously be abused, but it would be nice to see something like this in the next release of Express Talk since many people don't respond to withheld numbers.

If I could get a second opinion to confirm that there is nothing else I can do about the caller ID problem I would greatly appreciate it.