Hi all. I think I am liking this IVM attendant, and it seems to have a lot of what I want, but for some reason, one of the most basic features I want, I can't figure out to do. Here is what I want IVM to do for me.
1. Main Menu: "Press * to contact John Doe directly. Press 2 for further options."
Now here is my setup. I have a voice modem, with a phone hooked up to the modem and the phone jack is hooked into the modem. When the caller presses star, I want the software to ring my phone that is hooked up to the modem. When a call initially comes in, the phone will not ring until they press * to call my phone directly for a conversation. If I do not pickup after n number of times, then it goes to voicemail.
How can I get my phone to ring? Is there some kind of "transfer" I do not know of?
Thank you