When I make outbound calls, IVM monitor window correctly detects and shows BUSY or NO ANSWER without problem.
However, what I need to do is run an OGM to update a database record with the fact the call failed. I only seem able however to launch ONE OGM on the 'NO ANSWER', which runs for any failed attempt it seems
is there a way for me to launch a different OGM for BUSY compared to no answer, or is there a way inside a single OGM that runs on any no answer/busy etc, to get the failed reason and act accordingly?