I liked WavePad, but.............

johnnyb

I downloaded the trial version of Wavepad a couple weeks ago and started getting these annoying messages about purchasing upon starting my computer. RecordPad started up along with other memory resident applications. This was extremely annoying. I told myself if these are the sort of tactics that NCH uses to sell their software, maybe I should buy this software somewhere else (even though I did like their software). After my trial period expired, I figured that I would go ahead and buy the software, So, I clicked on purchase and I went through the procedure that they had on their website and purchased what I thought was the correct software and I purchased RecordPad instead of WavePad. When I purchased, they had the worst purchase interface that I have ever seen. I wanted to purchase a CD disc of the program with the manual, but when I purchase what I thought was Wavepad, They don't even ask me for my mailing address. All that they asked for was my credit card information and that was it. The next page indicated that if I had purchased the program and wanted it mailed to me, I would have to email them all the information along with with a (I presume a PDF Copy) copy of their confirmation response to them with my mailing address and all that BS. In any event, I finally realized that recordpad was not the same as wavepad and tried emailing them to let them know the mistake.

In any event, I had quite a few problems. I was, I repeat, particularly annoyed with the terrorist tactics used on the startup of my computer with all the freaking pop ups.

Lets see how long this post stays up here.

[deleted]

Firstly, WavePad does not automatically launch RecordPad, it is likely you installed this application yourself during the "Select Related Programs" stage of the WavePad installation. You are able to fully uninstall/remove any of our software products by using the Windows Add or Remove Programs window which is available from the Windows Control Panel.

Secondly, the Purchase Software page for RecordPad specifically states "RecordPad Professional Licence", and even offers a link back to the products webpage to allow you to double check what you are purchasing. No where does it state that you are purchasing "WavePad Sound Editor Master's Edition" (except in the bundles). I'm sorry that you didn't take the time to check your purchase before blindly giving away your information.

Also you say "They don't even ask me for my mailing address" but you then go onto "The next page indicated that if I had purchased the program and wanted it mailed to me, I would have to email them ... with my mailing address". Can you please clarify your troubles?

If we didn't remind customers that their trial version was about to expire, and then all of a sudden their software suddenly stopped working, how do you think they would react then? Don't you think they would have asked to be given some notification that this was about to happen? Unfortunately both sides can't win.

jsneeringer

I also observed RecordPad starting automatically, but it was starting when I started Windows. Not only that, it automatically began recording. When I discovered it, there we a number of very large recorded files -- one for every time I rebooted Windows. Furthermore, when I went in and unchecked the box asking it to start automatically, it would appear to be off, but if I went right back in, it would be checked again. I was able to solve the problem, but at the moment I don't remember how.

I am running Vista, so maybe that has something to do with it.

JD1773JD

Jim S wrote:

I am running Vista, so maybe that has something to do with it.

Nope, I've had the same exact issue in XPsp2. Finally solved the problem by uninstalling everything but Wavepad.

Don't know why the default position is to automatically start a record file when Windows starts. Just bizarre.