IVM Refuses to answer

pythonpoole

When a call comes into axon on one of my lines it will not play the start prompt or the ringing chimes, fine, so I set it to basic ringing.

However, look at what happens to IVM when the call comes in, it refuses to answer and comes up with a log like this:

20:27:02 Incoming SIP call

20:27:03 Incoming SIP call

20:27:04 Incoming SIP call

20:27:04 VoIP Voice Mail ********** [Not Answered, IVM answering mode is off]

20:27:05 VoIP Voice Mail ********** [Not Answered, IVM answering mode is off]

20:27:06 VoIP Voice Mail ********** [Not Answered, IVM answering mode is off]

20:27:09 Incoming SIP call

20:27:11 VoIP Voice Mail ********** [Not Answered, IVM answering mode is off]

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

Is there any way of fixing this?

[deleted]

pythonpoole wrote:

[Not Answered, IVM answering mode is off]

Is there any way of fixing this?

Try turning IVM on (Ctrl+O).

pythonpoole

It is on, it does that all the time but answers fine. For some reason lets say I have it set to pick up after 5 rings, for the first 5 rings it says not answered, answering mode off and then answers on the 6th ring. That's fine and it works perfectly with my other lines (VoIP and Voice Modem). The problem is this:

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

20:27:12 Call has disconnected

20:27:12 Call disconnected

That is all the same call. When I get any other line to go through the same OGM, same conditions and everything it answers fine, however this particular VoIP line just refuses to answer and just continues to put "Call has disconnected" and "Call disconnected" in the log as the line is still ringing.

JayTB

The line isn't BroadVoice is it?

pythonpoole

No, its a Faktortel line.

greg3000

JayTB wrote:

The line isn't BroadVoice is it?

should I give up on my BroadVoice line? Or is it possible to get BroadVoice to work in Axon and have IVM work through Axon?

thanks!

pythonpoole

I think I've heard the BroadVoice lines only work with Axon now. If that's the case it should be easy to have your IVM setup through Axon. It's just a case of installing Axon, configuring the line in Axon's control panel and then have incoming calls sent to an extension that is registered with IVM.