Record message to Voice mailbox every x calls

thinking-software

Hello

We are currently trialing IVM Answer Attendant to use it to record call details so users can use it to basically log in and out from work.

To improve security we would like to record a users voice so we can play it back and make sure the user that phoned is actually that user. We would like to do this every x number of calls. I know we can record to mailbox after an OGM but is there any way to do this every x number of calls.

Thanks

James

pythonpoole

I've never done something quite like this before. In terms of recording this into a database, I would first take the user to an OGM where it collects/asks the user for his/her id code when he/she calls in, save that to a variable to use later. Then ask if they are logging in or out and simply save "in" or "out" to a variable like %inout% based on the user input. then you can keep it simple and use the built-in feature in the OGM properties window to write a line to a log txt file with what ever text and variables you wish (at some point you would have had to randomly select whether voice id was requested (see below) and store the boolean or yes/no in a variable).

Example:

Log format:

%user% logged %inout% on %date% at %time% Voice ID: %voiceRequested%

1075 logged in on 2007-02-22 at 09:30:26 Voice ID: No

6724 logged out on 2007-02-22 at 17:10:14 Voice ID: Yes

Alternatively you could use a plugin to interface with a more sophisticated database. In terms of the random requests to record his or her name, you would have to use the the plugin on NCH's website with random functions. However, I'm not sure how you would control which OGM the user is sent to based on the result of the random number, I haven't done that before, and I'm not sure, but it seems like it should be possible.

thinking-software

The recording of the data is no problem and I have managed to get that working.

I have also had a play with the plugins and can add 1 to a variable during each call and that sort of thing.

The problem is there seems to be no way to decide whether to play a OGM or record to Mailbox based on the condition of a variable

pythonpoole

Well it must be possible,

NCH wrote:

This small plugin returns a random number. It can be useful at times if you want different OGMs to play to callers on a random basis.

(http://www.nch.com.au/ivm/sdk.html)

and

NCH wrote:

RAND Create a random variable (eg. to play random announcements).

http://www.nch.com.au/ivm/plugins.html

Nevermind, I just found the answer we were looking for!

NCH wrote:

The return value can be any number of variables which are sent ("printed") by the plugin to STDOUT in name data pairs in the format used by HTTP. For example, "numbervariable=101&textvariable=Space+as+plus". For more information, refer to a book on cgi scripts. Often the most useful return value is name of the OGM that should play next. This variable can be used as the name of the "Go to OGM...".

Unfortunately it looks like that means you need to develop your own plugin that will return the OGM to play next randomly. Or maybe simply setting a variable to an OGM name triggers IVM to "Go to and play..." (I haven't tested that, but I don't think it'd work, but worth a try anyway).