Upgrading from version 3.03 to version 3.05

musikone

I currently have WavePad Master's Version 3.03, which I bought a few months back. Somewhere in the past, I was led to believe by those who run this website that an upgrade such as that from version 3.03 to version 3.05 would be available _free of charge_. Is this correct? If so, how do I go about doing this? These details seem to be hidden from view around here. Maybe they aren't; perhaps my eyesight is just bad!

Musikone

Delta

musikone wrote:

I currently have WavePad Master's Version 3.03, which I bought a few months back. Somewhere in the past, I was led to believe by those who run this website that an upgrade such as that from version 3.03 to version 3.05 would be available free of charge. Is this correct? If so, how do I go about doing this? These details seem to be hidden from view around here. Maybe they aren't; perhaps my eyesight is just bad!

Musikone

Musikone -

I happened to see the following post, which I think is related your question:

http://nch.invisionzone.com/index.php?show...&hl=upgrade

And also the following FAQ: http://www.nch.com.au/wavepad/faq.html

" Q. Can I upgrade from a previous version? What is the upgrade policy?

All minor upgrades and bug fixes and some major upgrades are available free. Simply install the new file over the old file. If we introduce major new features or change the registration system, we may require users to purchase an upgrade. We guarantee free upgrades for 3 months from date of purchase. If in doubt, backup your old version and just try the new version. For upgrades, please use www.nch.com.au/upgrade to view discounted upgrade pricing. You will need to have your previous registration ID and Key to purchase an upgrade key."

So if you backup your software and still have your key code, then there should be no danger in attempting an upgrade to any future version. You can always reinstall your original version, if necessary.

I hope this is helpful.

ps - I think the help that you've been providing to others is great!

Regards,

Delta

musikone

Delta wrote:

Musikone -

I happened to see the following post, which I think is related your question:

http://nch.invisionzone.com/index.php?show...&hl=upgrade

And also the following FAQ: http://www.nch.com.au/wavepad/faq.html

" Q. Can I upgrade from a previous version? What is the upgrade policy?

All minor upgrades and bug fixes and some major upgrades are available free. Simply install the new file over the old file. If we introduce major new features or change the registration system, we may require users to purchase an upgrade. We guarantee free upgrades for 3 months from date of purchase. If in doubt, backup your old version and just try the new version. For upgrades, please use www.nch.com.au/upgrade to view discounted upgrade pricing. You will need to have your previous registration ID and Key to purchase an upgrade key."

So if you backup your software and still have your key code, then there should be no danger in attempting an upgrade to any future version. You can always reinstall your original version, if necessary.

I hope this is helpful.

ps - I think the help that you've been providing to others is great!

Regards,

Delta

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Thank you for your post. However, as you might suspect, I have tried all of these things, but they don't work! I put in my registration key and userid as required in the upgrade screen and guess what? I was returned back to the previous screen with no explanation of anything that might be wrong. It appears that there is something wrong with this upgrade process, not in my valid and genuine (and whatever) purchase ID for this software! In short, what appears to be a routine process, according to Swift Sound's upgrade procedure, turns out to be a DUD.

I suspect that this is why the folks at Swift Sound, who regularly read the posts in this forum, have failed to answer my request for a clarificatiion of the upgrade procedure. This is one of the reasons which I am not happy with these people. They will take your money quickly but will not respond even to a little thing like this! Perhaps it is just too much trouble for them.

[deleted]

Generally no news is good news. If you had entered your registration information incorrectly into the program or the registration code had expired a prompt would have been displayed explaining so. You can confirm your software is registered via the "Help" -> "About" menu, and under "Licensed User" in the bottom left should be the name you registered the software with. You can also check which version you are using from this window.