andy_truemobiles wrote:
Hello there Guys,
I am desprate for some help, i have tryed to work this out now for 2 days solid and i keep running around in circles.
I would be so grateful if you could help me.
The problem is that on a outbound call, we have “press 1 to be connected or hold and the call will end” the problem is the key responses don’t work. The handsets are all new and everything is set up todate as it should, the support website is down and I am out of ideas.
i have gone through nearly every thing and nothing works, saying that when i call the voIP number the key responces work.
If there is any thing you can do to help me I would be much appreciated
My email address is Andy Bird [andy.bird@truetele.com]
My msn is andy_truemobiles@hotmail.co.uk
Thank You in advance
Dear Andy,
There are two approaches I would try. If you open your outbound OGM, then click on the Key Response method, you will see a list of the keys on the keypad and a drop-down combo box. Try using the Transfer call, and type in EXACTLY what a person would have to dial to transfer the call (if you need a slight pause in the dialing, you can use a comma. A comma is a half-second pause.) If you are trying to send them to another OGM or a mailbox, you would use a similiar method.
Also try using the Dial method out of the same tab. I would advise you that when you are doing ANY work on an outbound OGM, it is a lot easier if you set the OGM that you are working on as the Default Answer OGM (you will see this on the main screen right next to the On button), and try calling in. This will help you to diagnose if it is a problem with the voice modem you are using. Even if you have problems with answer or answerining machine detection you should not have the problems if it is an INBOUND call. You should do this first, because if you are having a hardware problem, you will lose your mind trying to fix it on the IVM side. I actually switched to VOIP, because this was a way that the IVM is no longer hardware dependent. I am in the USA, and I use the voip provider www.inphonex.com. Let me know if this works, and if not I will try to replicate the problem on my end. Or you can email me the IVM you are working on and I can take a look at it.
Your Truly,
David Slaton
P.S. I think it would make it a lot easier for everyone on the boards that if they come up with a solution, even if it is for a problem they posted themselves, it would be best for EVERYONE if they could post it in the forums. If you are having the problem, you can bet there are a lot more people having that same problem. TEAM = Together Each Achieves More