Transferred calls don't ring on station

rlord

When a caller presses one of the OGM choices (Like press 1 for Bob) the software doesn't make the extension ring. The caller hears a couple of rings and then the voicemail picks up. But the phone never rings or flashes or does anything to indicate a call is incoming to that extension. What settings have I got wrong?

darenn

rlord wrote:

When a caller presses one of the OGM choices (Like press 1 for Bob) the software doesn't make the extension ring. The caller hears a couple of rings and then the voicemail picks up. But the phone never rings or flashes or does anything to indicate a call is incoming to that extension. What settings have I got wrong?

Try adding an extra digit at the beginning of the dialled number eg instead of 204 try 2204. Worked for me!

rlord

Daren wrote:

Try adding an extra digit at the beginning of the dialled number eg instead of 204 try 2204. Worked for me!

Thanks, Daren. I'm using 4 digit extensions now. What I've discovered is if there is a CallerID number on the inbound call it doesn't work. If there isn't a CID #(like in the case where a call comes in from Skype or someother method where no CID is picked up by Axon) it works fine.

Something about there being a CID flarbs up the thing.