We have been running almost an answerphine with IVm and messages are digitised and emailed to the helpdesk. We are seeing that the pickup time which I have set to 5 rings before it picks up the call (allowing technicians to intercept the call) picks up either on 3,4,5,6 rings. I thought it might be modem driver etc, but have been down that route. Unsure what to do, new modem. We are on a analogue exchange, could the exchange need a reconfigure for the line. Unsure. maybe someone can help. CHeers. ALan James