Hello,
I'm trying to figure this out and have searched the internet but cannot find an answer (I have found a few people asking the same, though.) It's pretty basic functionality that I'm sure it's in the docs somewhere...
If I install Axon and IMS, and Express Talk and create a VOIP On Hold Extension in Axon and IMS.
I can transfer a call to that extension and hear music as expected..
I need to figure out one of the solutions below:
- How do I get the call back after they are transferred? I can't seem to transfer them back 'out'
- Pickup on another extension. (basically a call 'parking' feature)
- I tried 'transferring' the call to an Axon 'group' (containing 3 extensions all registered on Axon (701)) with music on hold, but no extensions ring. I do hear music for about 15 seconds, then disconnect.
You look like you have some really good product, but I would like get a test/demo site running before I present it to management.
Thanks greatly
Mike