Hello,
Thank you for your response. If I had found an MP3 file in the choices under "save as," I would have used it. There is none in my version, which is a Master's Edition. If it is a wav file, here are my choices in the ":save as" drop down menu:
ACELP.net
CCITT A-law
CCITT U-law
DSP Group Ture Speech
GSM 6.10
IMA ADPCM
Microsoft ADPCM
Microsoft G.723.1
PCM
Windows Media Audio V1
Windows Media Audio V2
And if I am using an MP3 file and click on "save" to keep it as an MP3 file, it saves as a wav file. The last time I checked in with you, I was asked what format I was saving, so I tried saving a test file in every format to learn about it. Now, no matter what file I open, when I listen to it, the file is in slow motion with an echo. I don't know how that happened from saving in different formats. Plus, the files are still huge. I cannot send them to my publisher through email.
I am supposed to create some podcasts for a writers' conference, and I paid good money for your program so I could do it, but I cannot get it to perform the simplest functions. The manual explains none of this. To me, this information should be explained in the manual, unless my program is corrupted. Yes, I know you have a service where I can buy 15 minute phone calls, but what novice with little confidence and a budget would do that? It could easily turn into hundreds of dollars of personal instruction. I call it the "ink model." Buy the printer, and you'll be paying a premium for the ink for as long as you've got it. I emailed someone in your company, plus I used this forum, and it's been a couple weeks since I've heard back from you. I recieved an email informing me that someone in this forum was handling it for me. I sent an email back stating that I had recieved a series of questions, which I had answered but not recieved a response. I can understand this for more advanced problems, but I don't think this is one of them.
Perhaps I am not your target market, though I think you're missing out on a potential huge one. There are many people interested in learning about audio files (i.e. authors and writers), and I know they would love to create podcasts to promote their work. I have the potential to reach thousands of writers and talk about your program, but at this point in time, I will not be recommending it. As soon as I find a good solution, I will write my articles and give my speeches about it. Until then, I remain....
Frustrated in Oceanside
Kathe Gogolewski