Continuous ringing for incoming callers w/Express Talk

jimbojr

I just got Broadvoice working with Axom using the Express Talk softphone with multiple lines. Whew!

However, when an incoming caller dials either of these lines and rings my softphone, they hear a continous ring tone on their phone. My softphone rings distinctly 5 times before going to voice mail. However, the caller doesn't hear five separate rings--just one continuous, very annoying ring. I'd guess that my callers would hang up thinking there is some sort of propblem long before the Broadvoice voice mail pics up.

What would cause that to happen? How do I fix it?

Jimbo

tjareson

jimbojr wrote:

I just got Broadvoice working with Axom using the Express Talk softphone with multiple lines. Whew!

However, when an incoming caller dials either of these lines and rings my softphone, they hear a continous ring tone on their phone. My softphone rings distinctly 5 times before going to voice mail. However, the caller doesn't hear five separate rings--just one continuous, very annoying ring. I'd guess that my callers would hang up thinking there is some sort of propblem long before the Broadvoice voice mail pics up.

What would cause that to happen? How do I fix it?

Jimbo

Hi,

I suppose, as long as the Axon doesn't really take the call, only receive the incoming-call signaling, the audio signaling to the caller itself is done by your phone company (Broadvoice?). As far as I know, there is no possibility to configure the type of signaling tones in the axon software. (which would be only interesting for internal extensions, anyway)

But, as a workaround, you could configure a group in Axon, where incoming calls are taken immediately. So callers could here some waiting music + combined with a previous "pls. hold" message, until you or your voicebox takes the call.

regards

Tjareson

jagtec

you can change this ringing in your default ring Group settings, at the bottom of the page you can change it to the music on hold chimes

tjareson

jagtec wrote:

you can change this ringing in your default ring Group settings, at the bottom of the page you can change it to the music on hold chimes

But be aware, that this causes the incoming caller to pay for the connection as soon as he hears the on-hold-music! So, you do not really change the ringing tone for the caller - you simply take the call and let the caller pay for different audio...

regards

Tjareson

jagtec

I am still working AXON out, how do you set it up otherwise (so as AXON doesnt answer the call and only receives the ring signal? I think this may be the root of my problem that i posted earlier.

Cheers,

Craig

fredtheman

jagtec wrote:

I am still working AXON out, how do you set it up otherwise (so as AXON doesnt answer the call and only receives the ring signal? I think this may be the root of my problem that i posted earlier.

Didn't you answer it yourself above?

you can change this ringing in your default ring Group settings, at the bottom of the page you can change it to the music on hold chimes

This is also where you tell Axon to NOT go off-hook and play music on hold, and instead, let the incoming call RING the extension of extension group.

Hold Options while waiting > Ringing Only

jagtec

I have 2 SPA300's on my system and the way it seems to work is that the SPA's answer the PSTN call and then put it through to AXON to ring on the selected ring group.