Version 13.28 Crashes Instantly Upon Opening

tsalagiman

As the title says, Version 13.28 crashes instantly upon opening. It just started today. Two days ago VideoPad was operating normally. All other programs are operating normally. The computer is an HP15 laptop with an Intel Core I5 and Intel iRIS graphics. Rebooting the computer would get VideoPad to start but would crash within about 30 seconds. Now rebooting doesn't change anything.

I have checked the drivers and all are up to date. I conducted a virus scan and nothing was detected. I have uninstalled and reinstalled Version 13.28 and it still crashes instantly upon opening. I uninstalled and installed the latest version. No change. I uninstalled the latest version and went back to 13.28. Still no change. The problem seems to be a problem with VideoPad exclusively. Is there a fix?

borate

A strange hint at corruption. Try a more thorough UNinstall, using this free utility.

When it asks to scan the registry, select all files and delete them. There may be two such requests.

Then reinstall Videopad.

tsalagiman

After running Revo and reinstalling, the problem persists. Since I made my original post, I checked Debut and Photopad and they both are doing the same thing.

borate

Possible PC issue. Try another, if available. Clear temporary files... https://tinyurl.com/2bqyap5t

Consider running memory checks on your PC. In the Windows search box (bottom-left of the window) type: Memory. Run the diagnostic.

Do a file integrity scan ... Right-click the Start menu and choose Terminal (Admin). Type: sfc /scannow (note the space after the 'c') <enter>.

If it finds files that it cannot repair, from the same command prompt type: DISM /online /cleanup-image /RestoreHealth <enter>

Again at the command prompt, type: chkdsk 😄 /r <enter>

These scans can take some time and may appear to hang. Have patience.

tsalagiman

Ran all of these. There were some corrupted files found and they were repaired. No change with VideoPad though. Still crashes instantly.

borate

Delete this folder... "C:\Program Files (x86)\NCH Software\Components" Now reinstall Videopad.

Try another PC, if available, considering that several programs that once operated normally now crash.

tsalagiman

I don't have another PC to try. The only programs that crash are the NCH programs. All others are operating normally. I'm going to try deleting the above folder now.

-0-

I deleted that folder and reinstalled VideoPad. No joy. It still crashes when trying to open.

borate

Next ... update the PC's video driver and Direct-X, if necessary.

AMD / ATI users:   [http://support.amd.com/us/gpudownload/Pages/index.aspx](http://support.amd.com/us/gpudownload/Pages/index.aspx)     Intel users:   [https://downloadcenter.intel.com/default.aspx](https://downloadcenter.intel.com/default.aspx)     nVidia users:   [http://www.nvidia.com/Download/index.aspx?lang=en-us](http://www.nvidia.com/Download/index.aspx?lang=en-us)               Update DirectX:   [http://support.microsoft.com/kb/179113](http://support.microsoft.com/kb/179113)

tsalagiman

Still no joy. Drivers are up to date. DirectX version 12 is what is installed and from the DirectX link, that appears to be the latest version.

borate

Strangeness. Run DISM /online /cleanup-image /RestoreHealth <enter> if you haven't already. Then reboot the PC.

Shut down VP, then delete this folder... C:\Users\<user name>\AppData\Local\Temp\VideoPadCache

Beyond that, out of ideas here.

tsalagiman

No luck. It's strange that only the NCH programs aren't working and they all went down at the same time. I started all of the other programs on my computer and they all work fine. Nothing else has given any problem. It looks like the only thing left is to cancel my subscription and look for something else which I really don't want to do but apparently no other options. It was a good run while it lasted.

Thank you for all of your time. I appreciate your efforts.

borate

You can test older versions from the NCH repository. Ignore any virus warnings.

And drop them a line, here. Refer to this thread

tsalagiman

I tried older versions from 2021 to 2026 to no avail. I sent support a message and referred to this thread. Thank you!

borate

Others report similar behavior.

Is your Windows OS up to date? In the search bar, type "updates." Then click check for updates. If no change...

In the Windows search bar type Settings. In the settings search bar, type uninstall updates.

Scroll down on the list for an update that matches the date when the problem first occurred, and uninstall it.

Please report your results.

tsalagiman

Everything was showing up to date. Went to uninstall updates and there were only three. Two from August 12, 2026 and one from November 2025 which was a feature update. I uninstalled that one and VideoPad will now come up. I reactivated it under my current subscription. However, videos won't load. When a video is pulled into the work box, it just shows the symbol that indicates it's a video. When pulled down to the timeline, the video portion is gray and the audio is the only thing showing. When I hit play, it doesn't play.

borate

Some progress though if a November update was the cause then that should have shown up months ago.

Delete the VP cache folder while the program is closed. If that doesn't help...

Go to the repository and download the latest release that is within the six-month grace period from your date of purchase. Register it if necessary.

tsalagiman

That fixed it! I ended up having to go to the repository and downloading. I was also puzzled about the November update. I had no problems until a few days ago prior to the two August 12th updates. Strange. I'm glad that it's fixed though! Thank you again for all of your help!

borate

Perhaps there was a conflict between the latest updates and the November feature update?

It may install again. But if it had a bug, MS may have patched it by now. Ours is not to reason why.*_*

tsalagiman

A conflict between the latest updates and the November update would make sense. Hopefully MS patched it if there was indeed a bug. Whatever the problem was, I'm glad it's fixed!

tsalagiman

It seems I may have spoken too soon. When I export, the video is audio only. No video. The video plays normally in VideoPad. I have tried playback on Media Player and the Windows Legacy Media Player with the same results.

Should I start a new thread or continue here?

EDIT: Now it's working. I exported several videos and there are no problems. I didn't do anything else to it so I don't know why it's working now but I'm not complaining!