Sarah_C wrote:
I finally found a link from Transcriber Depot http://www.transcriberdepot.com/downloads.html
To download the HIDWatch.dll file. Just in case anyone else needed help, since I have yet to hear back from the Tech Support here.
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i have a slightly different problem - also with no repsonse from tech support. my computer suddenly cannot recognize the vec usb foot pedals.
when attempting to start express scribe, i get an error message that the foot pedals are not detected. i have switched to all of my usb ports and get the same message. i have downloaded both the file mentioned above and the vec usb foot pedal driver from the express scribe website, and once i run the .exe file for the driver am given a message that the driver installation was succcessful.
the same message that the foot pedals are not detected occurs if i continue to the foot pedal setup wizard. i took the express scribe software as well as the driver from express scribe's website to my son's computer and received the same message. lastly, in my system tray there is an unplug device icon as soon as i plug in the foot pedal, but clicking on the properties and finding that a new updated driver is needed only gets me back to where i started, with the update driver program stopping without completion and the message that the driver update failed.
this is very odd because i have been using this foot pedal for several months with no problems at all. tech support thus far has not responded. anyone else have a similar problem or a suggestion? obviously i need the foot pedal for work and am having real trouble using the hot keys.
A BIG THANKS to anyone with some advice.
