Express Invoice asking for Admin Name & Password, but not accepting the correct information.

newcens

I have been using Express Invoice for years and now, all of a sudden, there's a pop up asking for Administrator Name and Password. It is a free version that allows me to use it because I only have one employee. I'm reaching out to see if any others have experienced the same problem as I. My personal belief is that NCH wants me to pay for the program and this is their way of going about it.

Thanks to anyone that might have an insight to this annoying situation,

Newcens

borate

Ai offers these suggestions - not guaranteed but possibly helpful.

"The desktop version of Express Invoice does not require a password, but Web Access does use a username and password. So a new “Administrator Name and Password” pop-up usually means you’re being prompted by the Web Access feature or a user-access setting, not by the free desktop app itself.

What to check

Open Express Invoice and look for Web Access or Options settings, because Web Access is the part that uses admin credentials.
If you only use the desktop app on one machine, make sure you are launching the desktop program and not a browser/web interface.
The help file also points users with unresolved issues to NCH technical support if the normal settings don’t solve it.

Likely causes

Web Access was enabled and is now asking for login credentials.
A settings change or update may have turned on an admin restriction for running the program.
If this started after an update, it’s worth checking whether the shortcut is opening the web interface instead of the desktop app.

Fast fix path

Open Express Invoice directly from the installed desktop shortcut.
Go to Options and check Web Access settings.
If Web Access is enabled but you do not use it, disable it or confirm the account you’re entering is the Web Access admin account.
If the prompt is actually for Windows admin approval of the program itself, that is separate from Express Invoice licensing and usually indicates a Windows permission/UAC issue rather than an NCH license change.

The free version note you mentioned does not match a “one employee” rule in the desktop password behavior; NCH says the desktop version itself doesn’t require a password

newcens

Thank you for your response. What I didn’t mention is that I also trashed the Express Invoice program and downloaded a fresh one and the same problem occurred. Also I’m using a Mac OS 10.13.

borate

The latest MAC release appears to be here. Ignore any virus warnings.

Drop a query to NCH, at the link posted in my initial response.