BroadVoice, Axon and Dial Dictate

xxdoylexx

Ok we have BroadVoice. It is received by Axon and the VOip is working perfect.

In Axon we have the two commands checked per the instructions. They are:

"Disable call activity polling (only use if call breaks after 60 seconds) "

"Prevent odd RTP ports being forwarded (only use if 50% of calls fail) "

We have Dial Dictate receiving the calls from Axon.

Now if we rewind, or pause or hit any other key while recording. The command may or may not happen. And we get modem like sounds over the line. This has happened on two different units......

Any help out there for me. :blink:

xxdoylexx

xxdoylexx wrote:

Ok we have BroadVoice. It is received by Axon and the VOip is working perfect.

In Axon we have the two commands checked per the instructions. They are:

"Disable call activity polling (only use if call breaks after 60 seconds) "

"Prevent odd RTP ports being forwarded (only use if 50% of calls fail) "

We have Dial Dictate receiving the calls from Axon.

Now if we rewind, or pause or hit any other key while recording. The command may or may not happen. And we get modem like sounds over the line. This has happened on two different units......

Any help out there for me.

<{POST_SNAPBACK}>

Help

xxdoylexx

This was a issue with BroadVoice and the Local Exchange we used. Once we switched the exchanged we no longer had this issue