Text to Speech of CID Failure

dropbear

g'day,

I'm testing the IVM software (v3.07) to replace an existing but unfortunatly ageing and unsupported system.

I'm encountering a problem when trying to convince IVM to recite (tts) a phone number back to a caller. At this stage I'm using the simulator to test this (we do have CID on our phone line.) Basically the TTS engine is NOT reciting the CID number to the Caller, although in one case below it is reported in the log !

Here are two attempts at the OGM

For these OGMs there is no audio file to play.

There are no Key Responses.

For date-time/caller id, we check for a missing CID, and go to another OGM if one is not found.

["use Number ID validity Checking" on "Caller Id". if cid "IS" (value set to) "Unknown" then "skip to OGM" "NoCIDmesg"]

Version ONE: The "Script/Notes" panel reads "A message has been recorded from".

Under Advanced:

"Read Out Number after OGM" with variable cid in Digits (no % used as per doco)

"Text-to-Speech voice synthesis of script" using "Robosoft Four"

Here is the content of the log "Most Recent Call Line 1.txt" - (the text from the Script/Notes panel is recited, but no phone number)

IVM Answering Attendant Log for call answered 2006-08-04 10:45

Created by IVM Answering Attendant

www.nch.com.au/ivm

00:00 Answered line [1 "line0"] call number [31] cid [5555555555] did[] drn[0 (0ms)]

00:00 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\zzdummy.wav

00:12 Command - Go

XX--->00:12 Open OGM: Recorded

XX--->00:12 Text-to-Speech Synthesis: A message has been recorded from

XX--->00:14 Command - Go

00:14 Open OGM: optionsMenu

00:14 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\optionsMenu.wav

00:20 Call disconnected

Version TWO:

The "Script/Notes" panel reads "A message has been recorded from %cid%".

Under Advanced:

"Text-to-Speech voice synthesis of script" using "Robosoft Four"

***MOST of the Script/Notes panel text is recited, and Although the phone number appears as part of the TTS phrase in the log, it is NOT recited***

here is the content of the log "Most Recent Call Line 1.txt"

IVM Answering Attendant Log for call answered 2006-08-04 10:53