VideoPad Editor (Masters Edition) Seems Corrupted

Kelvin_rose

Hi I Purchased the license for VideoPad Editor (Master Edition) back in Jan 2025, been working on a video of a trip we took back in 2024, I have had to restart over several times know and you can imagine it getting very frustrating , I first thought it had something to do with Windows updates, as I would save and shut down do up date, restart found there would be gaps in the time line or video or photo out of place. tried reversing last update made no difference, then I thought I will starting saving after I got so far, make a new copy and copy that on a separate drive original still getting corrupted tried shutting down restarting , tried contacting NCH , have realized it going to cost another $100.00 odd dollars, found this forum hoping someone can assist, have link to show when I load the large gaps, if you close up they create issues as you get further a long and to start again! Anyone know why? https://prnt.sc/jpNjtZb_2bOk

borate

No, it's not going to cost you another $100. Some basic tips...

Prior to starting a new project, go to OPTIONS | DISK tab and Clear Unused Cache Files.

Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, the AS choice is available by clicking the caret to the right of the Save Project button on the toolbar. That way you're protected, and shouldn't lose anything.

Use the 64-bit release. Here's one that should honor your license. It's from 5/25. Ignore any virus warnings.

Most of the clips in your screen grab are linked. If image clips are placed between them both their audio and video will be moved, possibly leaving a gap.

If these measures don't correct the issue, please share your project for analysis. That's THE best way to track down problems, which can result from a variety of factors. The process is not difficult. Just follow these steps one-by-one. Don't skip any...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Zip the folder --- It will be numbered. In Windows right-click on it and Send To > Compressed (zipped) folder.
Upload --- Use a free server - Google Drive, MS OneDrive, etc. - to upload the zipped folder. When it completes...
Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.

And don't forget to change "restricted" to "anyone with link can view" if using Google Drive for the upload.

Kelvin_rose

Thank you for taking the time to go into so much detail, I would of never came to that conclusion to clear Unused Cache Files, makes sense know! I will follow all and if I still have issues, I will create a (zipped) folder, I have a lot of confidence it will work .

https://prnt.sc/tDpuzaNoJL8Q

Thought I'd quickly share this, that was a lot Cache Files

Thanks again much appreciated

Kelvin

borate

That figure, which can be confusing, doesn't indicate the amount of cache files.

Note that it says "amount of free space" on the drive, after cache has been cleared...

Kelvin_rose

Hi Borate

Just let you know everything going good so far, another couple weeks should be finished, thanks for your help, have a happy new year 2026

Kel

borate

Same to you. Good to hear that it's going well. Be sure to Save AS routinely, for protection.

Kelvin_rose

Hi Borate

Sorry to ask, trying to export project, coming up as failed, any ideas, have a link to video I made. Thanks again Kel.

https://www.swisstransfer.com/d/8b433032-4be9-4f35-a342-41ed6bff76e6

borate

Upload the project, and someone will check it out. Just follow these steps, one-by-one. Don't skip any. If using Google Drive for the upload, be sure to follow the instruction to change "restricted" to "anyone with link can view."

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.

Zip the folder --- It will be numbered. In Windows right-click on it and Send To > Compressed (zipped) folder.
Upload --- Use a free server - Google Drive, MS OneDrive, etc. - to upload the zipped folder. When it completes...
Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.

Kelvin_rose

Thanks, sorted out, when in doubt, exist, shut down and start again, worked

Thanks for help