Cannot Export

tazman

I started with the demo version and I could not export my finished slide show. I emailed support 3 times and never got a response. Seems like they only answer if you have purchased the software. I have purchased the software and still cannot export. I have watched the tutorials and I am doing what they say. I have emailed support and still have not heard back. I have not paid for support as I think they should support they own product. When I export it says it is creating, but it never shows amount completed. All indicators stay on 0 for the time. I let it run all night and still did not create anything. How do you get any help with this product. I am sorry I purchased it.

borate

"Common Solutions

Restart PhotoStage and your computer, as this can resolve temporary software glitches that affect exporting.

Ensure you click the Export button on the toolbar, select your desired output format and location, then press Create to start the export. If you have not saved your project, the program may prompt you to do so before exporting.

If specific images or content are missing from your exported file, consider installing the KLite codec pack, then re-export your slideshow.

Troubleshooting Export Errors

If you receive an error about a missing file (e.g., x264enc7.exe), this may be related to codependencies or recent system changes. Uninstall PhotoStage, remove any residual folders in your AppData directory, and reinstall the software.

Interference from other installed programs can sometimes disrupt export functionality. Consider uninstalling recently added software that may interfere with PhotoStage.

Make sure all the source files (photos, audio, etc.) referenced in your project remain in their original folders and have not been renamed or moved"

If none of these measures helps, please share your project for analysis. The process isn't difficult and takes but a few minutes.

Go to File > Save Portable Project As (or Back Up Project Files to Folder) and choose a location to save the project file and its media files into a single folder.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload that saved, numbered FOLDER. The .spj file alone will not suffice. Please follow these steps.
Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.

tazman

Thank you so much for your awesome response. I am 72 and do not know how to install the Klite you mentioned. If I uninstall the software, will be project still be available when reinstalling it? I will try that first and then share if still have problems.

Really appreciate your help.

borate

Just be certain that you have saved the project - it will be an .spj file. Using Save AS routinely is wise. Give it a unique name of #. That won't overwrite the file, but create a new one with your latest edits.

There's likely no need to uninstall. Just install again. If this doesn't solve the issue, share the project, as outlined above.

tazman

So when I save the file as a portable file, it is all the images, I do not see the slide show. Also, when I share it with you, not clear where it share it. So sorry for my confusion.

borate

When the project is saved as a portable file, copies of all images + the spj control file are included. No need to view anything in the folder. But clicking on the spj will load the project, should you want to test it.

Now upload the folder per the instructions above, so others can check it out. Get a shared link and paste that link into your response here. Remember to change "restricted" to "anyone with link can view" if using Google Drive for the upload. There are other free servers, but it is the most popular.

tazman

When looking in the folder, there is no spj file, just images.

-0-

I just saw the file. It was in the middle of the images. So sorry.

tazman

So when I right click, it does not give me the option to share link, it is all microsoft apps. I know I can't send the spj file and need only the link. I went to google drive and one drive it has me uploading the whole folder with the spj file.

borate

That is correct - the entire folder, not simply the spj file. In Google Drive choose FILE upload. The counter at the bottom-right will indicate when it's done.

Once the upload has completed, right-click on the folder. Click SHARE, then the next SHARE (not copy) and change "restricted" to "anyone..."

Now click Copy link, then Done. Come back here and paste the link into your post. The keyboard shortcut is <ctrl--V>.

tazman

Here is the link.

https://drive.google.com/file/d/129V__0uXt6cjW61zbgi42mUfoq71RG2o/view?usp=sharing

borate

That link is to the spj file, which by itself isn't helpful. Upload the entire, single folder with the method that you used.

In Google, click on NEW in the upper-left corner, then on the FILE upload button.

This will include all the copied source files (images) as well as the spj.

tazman

I tried to do that, but it says either open or cancel. I am sorry, this is all new to me. It has no file name either. Not sure where to go.

-0-

What does SPJ have to be changed to. Not seeing where to get a different format.

borate

In Photostage, Save As Portable Project. This should result in a numbered folder. Just make note of the folder you are saving to, and click Select Folder. No file name is required. The portable project folder contains all the files that were on your slideshow timeline + the spj instructional file. No need to open, format or convert anything.

Inadvertently, a step that will hopefully make this simpler was left out of the prior instructions. Apologies.

Once the portable, numbered folder has been created, ZIP it. To do that in Windows right-click on the folder and SEND TO > Compressed (zipped) folder. Now, upload the result, the one with .zip extension, to Google Drive just as you did earlier with the spj file.

Open Google Drive and click on NEW. Then click on FILE Upload. (Despite the folder icon, it's now a zip FILE, not a folder.) Locate the file and double-click on it, or select it and click the OPEN button.

When the upload completes, right-click on the uploaded zipped file and click SHARE, then SHARE once again. Change "restricted" to "anyone...".

Now click on Copy and then Done. The link has been copied to your clipboard. Come back here and paste it into your post <ctrl-V>.

tazman

Thank you for your patience. No apologies needed. Lots of steps. So I saved the file again as a portable file and it did not make it a numbered folder. I saved the file anyway and zipped it just like the instructions said. When I go to upload the zipped folder in google drive, it does not show the zipped folder in the location that I saved. it. I only shows the original folder. What am I doing wrong. I sure feel frustrated that I can't follow your detailed instructins.

borate

Sounds as if you are doing the right steps. Upload that "original" folder, get a shared (public) link and paste it here, just as you did earlier.

We'll see what it contains.

tazman

Thank you. Here is the link. 🤞

https://drive.google.com/drive/folders/1YuP-p1yK2OiHrPSJ23XbyO_LPVcCI8qt?usp=sharing

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Here is the zip file. I was finally able to upload it. Hope it works.

https://drive.google.com/file/d/1oiMsK4OSDnVDkqyhbyGmtjqkdsmEVghL/view?usp=sharing

borate

Thanks for sharing. At 2:05 there is a transition error - duration .01. Changed here to 2.0. That may have contributed to the export hang.

The last video (Tahoe) is very low-res and plays with a glitch. This may be caused by the large resolution differences between this video and the prior slide.

The cause of your export issue is likely hardware. These are 4K very high-def slides. You don't say what the specs are, but if it's a low-end PC it may not be up to the task. Batch converting the slides to HD (720 or 1080) with a utility like Prism, then substituting them for the originals may give better results.

To ensure that you have the goods, here for a short while is the completed project. Click the download arrow to save it to your PC. Ignore any virus warnings. The Tahoe glitch has been fixed and fades added front and back.

Quite an excursion. Enjoy!

tazman

Thank you so much for all your help. I can't tell you how much I appreciate you and all your patience.

How would I know that these problems exist? I couldn't tell when doing a preview.

So Prism says it's a free version. Is that correct? So do I have to redo all the pictures and make them smaller? Can I upload them from the photostage software or from my computer? Not sure how to do this. Sounds like I am starting over.

My computer is an HP and is only 2 years old. Hopefully that would work with exporting the files.

When you say that the transition is fixed and so is Tahoe, will that be reflected in what I have when I open the software.

Thanks again,

Debbie

borate

At this juncture, my advice would be to download the final from here. That's your completed 4K project, and it looks fine. There's no need to start over.

An inspection of the individual transition lengths, shown on each timeline clip, revealed the sole .01 mistake, but that may not be what caused the export issue. "Tahoe" wasn't the cause. Hardware is still suspect. A newer PC is good, but you have not mentioned its specs: CPU/GPU/RAM. Confirm that the video driver and Direct-X are current...

AMD / ATI users:   [http://support.amd.com/us/gpudownload/Pages/index.aspx](http://support.amd.com/us/gpudownload/Pages/index.aspx)     Intel users:   [https://downloadcenter.intel.com/default.aspx](https://downloadcenter.intel.com/default.aspx)     nVidia users:   [http://www.nvidia.com/Download/index.aspx?lang=en-us](http://www.nvidia.com/Download/index.aspx?lang=en-us)               Update DirectX:   [http://support.microsoft.com/kb/179113](http://support.microsoft.com/kb/179113)

Whether reducing resolution of the images will help on future projects isn't guaranteed. To accomplish that as a batch would require adding the source files stored on the PC to Prism, selecting the output resolution, and choosing a folder where the results are to be saved. This could take a long time.

The converted files would then be used for the edit. Either 720 or 1080 HD would look fine. The originals won't be affected. They remain in their folder/s.

The regular Prism download is free, but only for a trial period. There is a free release, but some features won't be available, so it may not be suitable.

As for the "Tahoe" fix, simply eliminating the transition at the start of the clip - just making it a cut - might eliminate the glitch.

tazman

Thanks for your help. Here are the specs.

Device name Debbie
Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 9E296377-9B7B-40DE-8684-8818116886F8
Product ID 00342-21181-77511-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display