My video goes green on videopad

dee100

I just downloaded VideoPad v10.04 which comes under my paid licence

borate

That's a very old release. You may want to try the latest. If unlicensed, it will be a trial for a brief period.

Confirm that your video driver and Direct-X (in Windows) are up to date...

AMD / ATI users:   [http://support.amd.com/us/gpudownload/Pages/index.aspx](http://support.amd.com/us/gpudownload/Pages/index.aspx)     Intel users:   [https://downloadcenter.intel.com/default.aspx](https://downloadcenter.intel.com/default.aspx)     nVidia users:   [http://www.nvidia.com/Download/index.aspx?lang=en-us](http://www.nvidia.com/Download/index.aspx?lang=en-us)               Update DirectX:   [http://support.microsoft.com/kb/179113](http://support.microsoft.com/kb/179113)

dee100

Do I really have to download software to confirm that my intel video driver is up to date?

Is there any way I can know the exact version I received when I purchased the licence?

The trial period for the latest, I doubt I'll be able to export videos?

borate

There is a six-month free grace period after purchase, during which time your license should be accepted.

10.04 came out in January, 2021. Try this one, from June of that year. If prompted for an update, click "maybe later."

If there's a security warning, click past it. Retain your original installer and licensing info.

During the trial period for the latest version you should be able to export, but perhaps not in all formats. AVI usually succeeds.

Same for the 'free' version that can be had here.

dee100

My purchase date was 21st of February 2021,

Perhaps I should have gone after February not before; the six month grace starts from February till August, not before February, maybe that's why I had green video, I will soon find out.

Thanks a lot Borate, I will try the June version.

My laptop for some reason is blocking the download, i spent the last 25 minutes to sort it out with chatGBT, yesterday when it got blocked list came up pop up, on the top right and I clicked keep, I did not get it back this time.

If you could send me a url link to that June version please and I will download it from a different browser, using chrome currently, thanks

borate

The green issue isn't caused by the grace period, but could be related to the specific VP version.

There are many releases within the 'window' available in the NCH download repository. If one of those makes no difference come back here for more help.

dee100

Thanks, I downloaded this that version alright this time however I've got the green screen and now it's green screen with stripes so it's even worse now.

borate

What are your PC's specs: CPU/GPU/RAM? Update the video driver, from one of the sites listed above.

Were you using the same PC and VP version earlier without this problem?

Have you tried the current release or the free version linked above?

dee100

Device Name   DESKTOP-PUPJKQS
Processor   Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz 1.70 GHz
Installed RAM   4.00 GB
Storage   238 GB SSD LITEONIT LCS-256L9S-11 2.5 7mm 256GB
Graphics Card   Intel(R) HD Graphics Family (113 MB)
Device ID   1868617A-3282-4A74-AD36-24800B99114C
Product ID   00330-80000-00000-AA189
System Type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display
I think I had no problems with videopad with my previous laptop and most likely when I got a new 2nd hand laptop which has less strong specs, that's probably when I started having problems with video pad and I gave up on video pad. I still have that laptop it's probably 10 years old .

I tried the free express version, no problems so far with basic editing but I think text and subtitles would run into problems due to poor specs on my laptop come I think I can only do the most basic editing and nothing else on the latest version.

Thing is, videopad is the only editing software I can do, work with.

I will download this software for the drivers tomorrow and let you know how that goes, thank you

borate

An I3 is capable of basic projects, but when they get into lengthy hi-def files it won't measure up.

Video editing is resource intensive and, for those efforts, a gaming class PC is often recommended.

Take a few minutes to share your project, and we'll check it out. Just follow these steps, one-by-one. Don't skip any...

The process is easy, quick and can be done privately.

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. No need to upload the individual VPJ or export file.
Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

If using Google Drive, don't forget to change "restricted" to " anyone with link can view."

dee100

I won't send you the project just yet .

I know what I need to do now. About six months ago, I downloaded a version from the list you sent me and it worked fine, no green videos, ok for basic editing but when it came to using text for subtitles I ran into a lot of errors. So what I need to do is download every version in the six month grace period until I find one that doesn't show green videos and then just stick with that one for basic editing. Unfortunately, I deleted that version from my laptop and tried other editing softwares which I had difficulty with. Now I can't remember which version that was.

Can you tell me which versions I should download and which ones I shouldn't, I think I need to have the ones ending with exe?

Also, what do you class as lengthy videos, 20 minutes or more? The green video is only 4 minutes long. I uploaded a 59 second short video and there was no green showing, in fact, the green started showing towards the end of the previous 4 minute video

I'll do the drivers tomorrow, I didn't have enough time today,

thanks, Borate

borate

The 'green' issue may be related to the video adapter. Did you try to update it?

Did you test the current release? It should be fully featured for the trial period. After that there will be some limitations, but AVI export may succeed.

Some releases that are roughly in the range of your purchase. Simply .exe files are 32-bit releases. 64-bitpaid is usually preferred. Ignore "steam." versions.

dee100

I think it will be easier if I just purchase videopad again. I don't want to waste my money and run into the same problem again with the new version but when I used the free version some months back, I didn't get green screen or any problem.

Is anyway I can ensure if I buy the latest version, I'm not going to waste my money?

Basically videopad worked fine and I used my licence... I was using the version that I paid for. I think the problem was when I changed my laptop, I think my new laptop probably didn't have much memory or whatever, so the version I've got doesn't work on my current laptop.

I didn't realise this was why I was having issues with video pad and I deleted it from my laptop. I found I was unable to grasp how to edit with other softwares and I now want to use videopad again; this is the only editor I'm able to use as I'm not very technical.

Please kindly advise.

Personally, I don't think it's right I have to buy it again... I've got a licence and I am not able to connect to the right version. I've tried many versions in the above list and they don't work on my laptop.

If the free version is the same as the version I end up purchasing, then I should be alright but someone please guide me on on that point.

Thank you in advance.

borate

You can test drive any version for a full-featured trial period. There's also a free release should keep working, but some features won't be available.

Any 10x release that was within the six-month grace period after purchase should honor your registration info. Why some of those listed above are not working is a mystery. Do they not install, or is your registration not accepted? Even if registration is rejected, they should still install.

Test 32-bit as well as "64-bit paid" versions. If they don't install, then there may be an issue with your PC. Reboot and try again.

After a solid install, but green keeps popping up, go to OPTIONS | ADVANCED tab and in the GPU section at the bottom choose None (CPU only). That may help, if the video adapter is the problem. An I3 with only 4GB of RAM can be problematic for video editing.

dee100

Thanks Borate, I updated the video adapter and there's no green screen now but now I've got a new problem and it's extremely annoying and I'm starting a new subject on this now, frankly this Editor is driving me mad, I just lost one hour of editing one hour of editing gone disappeared

borate

Always Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, the AS choice is available by clicking the caret to the right of the Save Project button on the toolbar. That way you're protected, and shouldn't lose anything.