Red and Blue Lines after Installing HEVC

Spike109

I just re-imaged my laptop (I won't explain why, but it was necessary). I re-installed my licensed copy of VideoPad v13.80, restored my files and everything seemed to run fine. I was able to view some of the .mp4 files exported from VideoPad in the Windows Movies & TV app like I always have. But then, I tried to view one of the .mp4 video clips that I recorded months ago and loaded into VideoPad and I got an error message in the Wiindows Movies & TV app saying I needed a codec. These .mp4 files played on my computer just fine prior to the re-image.

Prior to this, I think I saw something pop up in VideoPad suggesting I load the HEVC extensions. (I am not sure where I actually saw this information about HEVC, but I took a screenshot of it just in case I needed the info.)

Anyway, when I saw that my .mp4 files were not playing, I did some research and read some things that suggested I install the HEVC video extensions. So, reluctantly, I did that. I was then able to play my old .mp4 files.

Next, I opened VideoPad and loaded one of my projects. I was surprised to see that many of the video clips that were loaded into my VideoPad Video Track 1 had a bunch of red and blue lines across them. When I play the track in VideoPad, I do not see the red/blue lines in the Sequence Preview.

Does anyone know what's going on here? Does anyone have any suggestions regarding what I should do?

Thanks!

borate

Close Videopad and relaunch. Before loading anything, go to OPTIONS | DISK tab and Clear Unused Cache Files. Try this release.

For one-time licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee is required in order to register the newest. Retain your old install file and registration info. If there's an issue, you can always revert.

Upload the project so someone can take a look. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. No need to upload the individual VPJ or export file.
Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

Spike109

I saw an email notification from @[deleted] that appeared to ask a question about where in VideoPad these red/blue lines appear. I do not see that follow-up question in this thread so I will try to answer what I think @[deleted] was asking.

I see the red/blue lines in the Video Files tab (that shows the video files that are loaded into the project). And, although I said I do NOT see the red/blue lines in the Sequence Preview, I just looked and I do, in fact, see the lines in the Sequence Preview as well.

I will follow the steps to upload the project later today.

One more thing. The red/blue lines do not appear in the exported video. This is similar behavior that I saw when, in a different project, the Video Files tab and the timeline showed various things (but not all objects) in gray scale instead of color. But the exported video was all in color.

borate

Test the release linked above. Also look under OPTIONS | ADVANCED tab and, in the GPU section at the bottom, change the default to None (CPU only).

Report whether those measures succeeded. If not, please share your project. If using Google Drive, don't forget to change "restricted" to "anyone can view."

Spike109

@[deleted], two questions:

I would like to test the release for which you sent me a link. Can I have two versions of VideoPad installed at the same time?
I uploaded the folder that contains my project to Google Drive. I would prefer to send it in a private message (by clicking on the envelope at the top right of the forum page). In the "To" field, do I simply say it is to "@[deleted]"?

borate

Only one installation at a time.

Yes, send me the message and we'll take a look...and try that GPU change from default to None (CPU only).

Resolved via Personal Messenger.