Ipad No Sound

Keene_Scouser

I have the fully paid version of Crescendo on my iPad but when I try to play a piece there is no sound, even though the metronome sound works fine. I have tried setting the playback instrument and setting the audio to both 'Default Playback Device' and 'Speaker' but still no sound. Any suggestions would be appreciated.

borate

Tested a reinstall? https://apps.apple.com/us/app/crescendo-music-notation/id1479257465?mt=12

Keene_Scouser

Yes, I deleted the app and re-downloaded from the app store, still the same

borate

Check the iPad speaker volume for Crescendo, if available. In Windows there is a separate slider for each active application.

Review the Crescendo support page... https://tinyurl.com/2bxm8ujz

No go? Contact the company... https://tinyurl.com/3wywnha9

Keene_Scouser

there is no separate volume setting on iPad that I am aware, I've contacted the company

@[deleted], I wish the company were as responsive as you, not heard a thing. Thanks for trying.

borate

Odd. Perhaps a refund is in order.

Paul6969

Hi Keene, did you ever come right with the sound issue on your iPad, I’ve got the same problem and can’t seem to find a solution!!??

Keene_Scouser

I'm afraid I never got a solution to this. I did contact NCH but after several days of back and forth, they they were unable to help. They asked me to send them one of my scores which I did and they simply responded with "It worked for me" and stopped responding. I tried removing and re-installing, I tried installing on a second iPad (both iPad pro's) and it didn't work on that one either. I also reported it as a bug but got no response. Interestingly, I tested it on my iPhone and it did work, but that's obviously not desirable on such a small screen.

I'd love to get a solution to this but I'm not holding my breath 🙁

Rgds

AlyshaC

Hi, can you please attach one of your scores to this forum thread? I'll work with the developer to sort out what is happening. Thank you.

Keene_Scouser

I would be happy to, but I cannot seem to see any file upload/attach option 🫢

It should also be noted that even the sample scores that come with the app don't work on the iPad either, so not just scores created by me https://media.invisioncic.com/r33241/emoticons/default_sad.png

borate

You should be seeing this at the left-bottom corner of the reply window as you compose your response...

Keene_Scouser

Nope sorry, not there. Just the reply box and a 'Submit Reply' button

borate

Strange. Do this instead...

Upload the file/s to a free server, such as Google Drive or MS OneDrive, right-click the link and Share or Copy. Copy the result and paste it here. When using Google Drive, click SHARE | SHARE and change "restricted" to "anyone with link can view.**

Keene_Scouser

Here you go, CDO file Hopefully you can retrieve that

Added info for developers: I'm using 2 iPad Pro's with iOS 18.6.2 and the version of the Crescendo app is: 10.73

I appreciate the help,

thank you

AlyshaC

Thanks for the additional information and the file. The developer is away until next week, so I will follow up with you once he returns and takes a look at this.

AlyshaC

Hello, I wanted to update you that we are investigating the issue, but haven't been able to reproduce it on any of our iPads yet which makes it difficult to fix. It is still in progress.

Keene_Scouser

Thank you, I'm happy to supply any info you might need. The interesting piece is that if you turn on the metronome, you can he it ticking perfectly, just not the music.

See the recording link below showing the issue:

Recording_1.mov

Tom_Davidson

I have the same issue with crescendo playback. Metronome works fine. But no music plays.

Keene_Scouser

looks like this is a dead issue and will never be resolved, very disapointing 🙁