About three weeks ago, after updating to Videopad 16.19, we started encountering issues. The screen where we add files began displaying them in gray. Although it had only been two months since my last purchase, I didn't need to buy the update. However, the links on the site were confusing, so I ended up purchasing it again. I upgraded to 16.25, which introduced some cool new features. Unfortunately, now the editing window shows a completely different video than the one being edited. The system also displays project footage out of order from how it is placed for mixing.
In less than three months, I’ve had to buy the software twice. I’ve checked my computer, cleaned files, cleared the cache, but nothing has worked. The issues keep getting worse. I suspect it might be a glitch with the current operating system, Windows, or something else. If anyone has any idea of what is happening or what I can do, I'd greatly appreciate it. It's very frustrating wasting time like this.