Black screen

talmartin_verizon.net

While recording, every thing looks okay. When finished the recording starts out just as I instructed, but the selected screen setting is all black.

n1x1

Hi,

Which type of recording are you referring to (Webcam, Capture Device, Network Camera, Screen Capture)? Are you recording something online or something on your Desktop?

ANH

Same thing happening to me here. We are doing a screen Capture, using .MP4. I bought two licenses, it always worked fine on both PCs, and now just one of them won't work properly. FYI, I did have to re-image the hard drive due to other computer issues. I had a clone of the original hard drive with all my software loaded and I placed that into the drive. Don't know if that is a factor, but thought I would mention it. I tried to look at all the settings on the PC where it works vs the PC where I am getting a black screen. any ideas?

n1x1

Hi,

Have you tried to record something online or locally on your computer? If the issue occurs when recording online, the problem is likely related to DRM protection. For testing purposes try to record something on your Desktop and check the result.

elMundo

I experienced a black screen while recording streaming material inI encountered a black screen while recording streaming content in MP4, AVI, or other formats from a specific website. While the audio recorded without any issues, the video appeared black. My first thought was that the content might be protected from recording.

To resolve this, I clicked on the three dots in the Chrome browser, went to Settings/System, and turned off "Use hardware acceleration when available." After relaunching the Chrome browser, I was able to successfully record both audio and video.