Video Clips (.MOV) Not Importing Correctly

TCLS

I have used Video Pad for years on both Mac and PC and never had trouble importing videos in the .MOV format. Today I got a new PC and downloaded the newest version of Video Pad (v13.67), paid for the registration, etc. Now I'm finding that every time I try to add a video file in the .MOV format into a project, the footage is just a completely green screen. The audio is fine, but not the visuals. Some clips will have half of the real footage showing in the preview (with the rest green) but when you play it, it is all just green. How can I fix this?

borate

Three MOVs here loaded normally in v13.67. Try this 64-bit release.

If no change, go to OPTIONS | ADVANCED tab and in the GPU Video Processor section at the bottom change to None (CPU Only).

What are your PC's specs: GPU|CPU|RAM?

Did either of the above suggestions solve the issue? If not, please let us see a MOV file or two that demonstrates the problem...

Upload the file/s to a free server, such as Google Drive or MS OneDrive, right-click|Share, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum. When using Google Drive, if necessary change "restricted" to "anyone with link can view."

TCLS

Downloading the other release had no effect. Changing the GPU processor to None helped but now all of the clips have a green and purple line running down the side of the video. Definitely better than just a completely green screen, but still can't use the footage.

Here is a link to one of the video files: IMG_2436.MOV

Here is a link to a screenshot of what I am seeing in Video Pad: Green and Purple line.png

Thanks for your help!

borate

Using 13.67 (64-bit), can't replicate that.

Try this slightly older release and let us know. Ignore any virus warnings.

This hints at a video adapter incompatibility. What are those PC specs?

TCLS

Yes! That older release worked, thank you.

For reference, my specs are as follows:

Processor
12th Gen Intel(R) Core(TM) i7-1250U 1.10 GHz

RAM
32.0 GB (31.6 GB usable)

System type
64-bit operating system, x64-based processor

OS
Windows 11 Home

GPU
Intel(R) Iris(R) Xe Graphics

borate

Thanks for checking. This will be reported. Please leave your file link up for several days.

Though your PC is new, check for an updated video driver and confirm that Direct-X is up to date...

          Intel users:   [https://downloadcenter.intel.com/default.aspx](https://downloadcenter.intel.com/default.aspx)                         Update DirectX:   [http://support.microsoft.com/kb/179113](http://support.microsoft.com/kb/179113)