Balance Sheet and Chart of Accounts don't balance

Chris_Manley

I'm a new user of Express Accounts and don't know what happened or how to fix my issue.

I received customer payment, but then decided to wait until the payment had cleared my bank account. So I deleted the payment. My balance sheet for the account is accurate, but in the chart of accounts it looks like the amount was not removed - it's higher than the balance sheet by exactly the amount of the payment I deleted.

Any help with this would be much appreciated.

n1x1

In this case, you may click View\Customers list find the customer in the list and right click on it and select Recalculate Customer Balance\Recalculate.

Chris_Manley

Thank you for this info. I wasn't sure if that would set them both to the wrong amount or what. I'll try it next time. I did eventually figure out the problem, basically by accident. But all is well for now.

CrimsonTide

Ran into the same problem. How did you figure out the problem?

Thanks!

Chris_Manley

I'm using this program by the seat of my pants and I'm sad to say I don't remember. But I think it had something to do with using the Balance Sheet.

I've given up trying to figure out why it randomly marks invoices as paid when they're not. It actually marked all my invoices paid several days ago. I'm just getting in the habit of saving a backup after every time I use it so if something goes wrong, I can do a restore.