My project only loads sound not video

dingrid

Hello!

My daughter is supposed to cut and refresh a short movie that they did as a project but when we load her cuts into Videopad there will only be the audio loading and not the video, the video screen is black. We can watch the cuts in mpv for windows. They are in the format mp4. Any ideas how to see the movie in Videopad?

Best regards

Ingrid

borate

What version is being used? Look at the left-bottom corner of the VP window.

Try this one. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.

Report results here please.

dingrid

Thank you, we don't have a licence, just demo. I tried your file and still same. Any other ideas?

borate

Please share the project for analysis. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file.
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view"
Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

Melbar2001

Hi,

I new to videopad. Just purchased it last week. I have the same problem when I export the project, there is no video just audio. For the first one, I did something accidentally and was able to export it. Now I encountered the same problem. For both intance where there's no video the exporting process was very fast.

borate

What is the version #? Look at the left-bottom corner of the Videopad window.

What are your PC's specs: CPU/GPU/RAM?

Install this release and report back whether it solves the problem.

Melbar2001

The version is 13.59

Processor   11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM   16.0 GB (15.7 GB usable)
System type   64-bit operating system, x64-based processor

borate

Thanks for sharing your project. Please see your personal message for the result.