IVM Delay

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We are using two modems, one for each telephone line available to us. The problem we are experiencing is an initial delay in IVM's response to a keyed entry during the default greeting. Basically what happens is when I enter a mailbox number during the greeting, the greeting continues to play for a few more seconds before IVM responds to the entry.

The first modem is an Intel® 537EP and the other is a Broadxent V.92 DI3631-1.

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Atallah wrote:

We are using two modems, one for each telephone line available to us. The problem we are experiencing is an initial delay in IVM's response to a keyed entry during the default greeting. Basically what happens is when I enter a mailbox number during the greeting, the greeting continues to play for a few more seconds before IVM responds to the entry.

The first modem is an Intel® 537EP and the other is a Broadxent V.92 DI3631-1.

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I'm evaluating this software and have the same basic question.

After a user presses a key (#, 1, 2, etc), there is about a 3 second delay before a response by the voice mail system.

What can be done about this?

CAConnell

Jamie wrote:

I'm evaluating this software and have the same basic question.

After a user presses a key (#, 1, 2, etc), there is about a 3 second delay before a response by the voice mail system.

What can be done about this?

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I'm definitely not an expert, but some of my findings:

I've found this problem with some voice modems when I was testing. I believe your problem is specific to the brand of modem, and it's ability to detect DTMF tones.

For example, my Modem Blaster DI5631 gives me about a 1.5 second delay before it recognizes that a DTMF tone was received.

My generic Gateway modem (GTW v92 Voicemodem) detects these tones instantly.

While a Zoom modem (can't remember the model but it was on the recommended list), would not respond for 5 seconds, or not at all.

I've purchased 6 inexpensive PCI voice modems during my testing just to see which two worked the best in my machine.

Good luck,

Chris

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CAConnell wrote:

I'm definitely not an expert, but some of my findings:

I've found this problem with some voice modems when I was testing. I believe your problem is specific to the brand of modem, and it's ability to detect DTMF tones.

For example, my Modem Blaster DI5631 gives me about a 1.5 second delay before it recognizes that a DTMF tone was received.

My generic Gateway modem (GTW v92 Voicemodem) detects these tones instantly.

While a Zoom modem (can't remember the model but it was on the recommended list), would not respond for 5 seconds, or not at all.

I've purchased 6 inexpensive PCI voice modems during my testing just to see which two worked the best in my machine.

Good luck,

Chris

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Hi,

Like Atallah, I'm having the exact same problems with the modem, and despite buying new ones that fit the description of "working" off the support texts, there is still a substantial delay in the response of the OGM.

Could you let us know which modems - the exact model and make - worked for you? It would save a lot of additional frustration, and I would really appreciate it.

Thanks.

Sincerely,

Eugene Chen

Daniel

I recently bought an AOpen FM56-PX and would say that it has about a 2 second delay. Very annoying and confuses callers.

Eugene wrote:

Hi,

Like Atallah, I'm having the exact same problems with the modem, and despite buying new ones that fit the description of "working" off the support texts, there is still a substantial delay in the response of the OGM.

Could you let us know which modems - the exact model and make - worked for you? It would save a lot of additional frustration, and I would really appreciate it.

Thanks.

Sincerely,

Eugene Chen

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