Hi!
We're happy to have you with us today. We hope you're doing well.
Kindly send us a screenshot of the export settings you've used (showing 32bit) then the resultant file which saves as 16bit despite using 32bit as the export format.
Please use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) then send us the transfer link so that we may be able to access the files.
Also, you may open a support ticket through this link <https://www.nch.com.au/support/index.html> if you need immediate and direct assistance.