New 64 bit update - crashes far too often

MLO2022

Hi team

I installed the latest 64 bit update three weeks ago, but now the program is keep on crashing.

Are there some issues with the update?

Anyone else having crashing issues?

Can I return back to the previous version?

If so, how can I do it? with the crashing version I can´t continue 😞

regards

mlo

borate

No reports of that seen here. The latest.

What are the source files? At what point does it crash? Any error messages?

Check this out.

Old versions are here.

MLO2022

it just freezes randomly by some works, mostly when selecting clips and the screen get half white transparent

borate

The 'white' hints that the program isn't responding. This could be a PC issue.

Did you confirm that the video driver and Direct-X are current?

What format are the files being loaded when it freezes or crashes?

What are your PC's specs: GPU/CPU/RAM/free disk space?

MLO2022

my specifications

Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz 2.59 GHz

RAM 32.0 GB (31.7 GB usable)

free disc space 20 GB

Windows 10 Enterprise

NVIDIA Quadro T100

borate

Looks to be a capable system. Perform a RAM Memory test.

Prior to loading a new project, go to OPTIONS | DISC tab and Clear Unused Cache Files. This can be done during editing as well.

In the same window, the cache can also be pointed to another drive - preferably an SSD.

There's no obvious reason for your issues. Try a reinstall.

SC_Steve

I had similar issues of freezing and crashing but for me those issues are gone since changing the program to use my graphics to edit. (Options->editing->video processor->change drop down to graphics).

In the most recent releases this setting is under Options | Advanced tab.

borate

Give the current release a try. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.