No Audio when VOIP connection answers...

CarolinaChris

CONFIGURATION: Using Vonage VOIP only over broadband connection - no modems installed on WinXP.

SUCCESSFULL TEST: I can hear OGM playback (as wav files) and can hear call simulator operate & playback flawlessly.

PROBLEM: Vonage connection answers phone, and then IVM monitor window states "Play file c:\Default Answering Message.wav".

However, no message can be heard - either on the PC or on the phone that dialed IVM.

Thanks in advance for all assistance.

- Carolina Chris -

Curtis

CarolinaChris wrote:

CONFIGURATION: Using Vonage VOIP only over broadband connection - no modems installed on WinXP.

SUCCESSFULL TEST: I can hear OGM playback (as wav files) and can hear call simulator operate & playback flawlessly.

PROBLEM: Vonage connection answers phone, and then IVM monitor window states "Play file c:\Default Answering Message.wav".

However, no message can be heard - either on the PC or on the phone that dialed IVM.

Thanks in advance for all assistance.

- Carolina Chris -

<{POST_SNAPBACK}>

I had this same problem a couple of days ago. You must make sure that in IVM under "Settings" on the "VOIP" tab in "VOIP accounts" that you have an account setup for the specific OGM that is answering calls. If you do not then IVM will answer the call but you will not hear anything. Hope this helps.

Curtis

mdkinc

I think I have the same problem.

I recorded a .wav file called MK PBX.wav

I went into the OGM VoIP Call Attendant Start.

I changed the audio to the file above.

I play it in the OGM settings, and it plays.

I close that and Play it in the OGM Manager and it works

I play the simulator and it is a synthesized voice.

When I call the number it is a synthesized voice.

What am I doing wrong.

Very Frustrating.

Max