Problems with export when working with video from smartphone

LindaL

Am working with video from smartphone. When export - also - as 9:16 aspect ratio, have had 2 problems. 1. The sequence looks fine in VideoPad. However, the exported file looks like the camera is moving all over the place. The sequence shows a straight on shot of someone's face but the exported file shows the face half off the screen. 2 Exported file freezes.

I upgraded to version 12.03 but that does not help. I've worked on this for couple days and am totally stuck.

borate

What are the export settings?

To let folks here see what you see, and solve the problem, please share the project. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file.
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view"
Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

And, Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, that choice is available by clicking the chevron to the right of the Save Project button on the toolbar.

LindaL

https://we.tl/t-VvlRWOs82O

borate

There's something about that master file. After re-encoding, there is no resolution change, jumping or freezing on the export of Sequence 1. There are no fonts in that sequence.

Normally, when individual sequences are built, as yours were with fonts, those sequences are then assembled (embedded) into a new sequence and that is the sequence used for the final export. This doesn't seem to be the case with this project, and the sequences themselves also appear to have problems.

LindaL

Thank you! Thank you! I'll work with this file later this morning.

borate

Let us know how it went. And Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, that choice is available by clicking the chevron to the right of the Save Project button on the toolbar.

LindaL

The file you fixed worked perfectly. Exported videos were perfect. I was able to finish the project in couple of hours. Thank you again for your quick response.