Invoice Template Won't Update on Express Invoice Version 9.43

Michael_Vail

I just upgraded from EI 8.17 Standard to version 9.43 Standard. I needed to change some of the "Payment Methods" information that shows on my invoices so I went into the 'OPTIONS' - 'PAYMENT METHODS' and made my corrections. The problem is the updates I made to the Payment Methods won't show-up on any current or any new invoices I create.

Does anyone know what needs to happen so these changes show up. Is this a bug?

Thanks in advance.

elk

You may need to reinstall the program using this link: http://www.oldversiondownload.com/oldversions/expressinvoice-9-43-2022-06-30.exe

Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process: https://www.nchsoftware.com/invoice/kb/1140

Michael_Vail

Thank you for the suggestion Elk. Sadly it didn't work. For those reading this thread, below are the unsuccessful steps I took to resolve the issue:

First I made the changes I wanted to the OPTIONS-PAYMENT METHODS area in the program. After noticing the changes weren't taking affect on my existing or new invoices I did the following:

Restarted the computer and relaunched Express Invoice - No change
Used the Express Invoice "Reinstall" option using the Programs and Features menu in Windows 11 - No Change
Completely uninstalled Express Invoice "Uninstall" option and selected the option to keep my old data using the Programs and Features menu in Windows 11. Then reinstalled the program - No Change
Completely uninstalled Express Invoice with the "Uninstall" option and selected the option to remove my old data using the Programs and Features menu in Windows 11, then reinstalled, setup up Express Invoice from scratch all over again and restored the data from a backup file - No Change 🤬

NOTE TO USERS WHO COMPLETELY UNINSTALL: If you choose the option to delete your data when uninstall Express Invoice, the installer will delete all your backups saved in your default backup folder too! Thankfully I predicted this and saved a separate copy somewhere else or I would have lost all my invoices!!! The installer needs to warn people of this and allow them the choice to keep their backups! The default folder for backups on Windows is: C:\Users\USERNAME\AppData\Roaming\NCH Software\ExpressInvoice\Backup

This issue should not be happening to me. Once again I'm wasting valuable time on a software problem. I hope someone from NCH reads this and addresses the problem.

Michael_Vail

FOLLOW-UP:

After reinstalling and setting up the program from scratch, I noticed that other setting options were no longer working either, yet some were. Additionally, some of the old setting data still appeared in the OPTIONS area even though I told the uninstaller to delete everything completely. I guess I'm going to need to delete every Express Invoice related file and setting manually and try reinstalling. I'll update when I'm done.

n1x1

Hi @[deleted] Vail

The feature is working. How did you configure it?

Simply go to the Options\Payments Methods and enter new payment method and click SAVE, shown here. The new payment method will be shown in the new payment method (new payment).
Also, it is shown in the old payments, check here.

This is tested on older version 7.25 and the newest one as well.

Are you sure you didn't skip some step?

Michael_Vail

Thank you for the reply. Maybe I'm missing something on how the payment settings are suppose display on the invoices. No matter what I input into the payment methods fields of the options screen, the payment methods should on the invoice remain the same. I can literally leave the payment methods setting blank and the invoice is still display what I set when I first setup EI years ago. It's like the program is picking up settings from a file somewhere different than the current settings file. Other settings within EI are doing the same. It's like the settings file shows it updated but the new settings aren't being picked up when displaying the invoices.

I'm out of ideas other than perhaps there's some sort of Windows 11 issue. I originally set up EI on my PC under Windows 10. I then upgraded to Windows 11. I can't confim the problem began after the Win 11 upgrade, but it's all I can point to at this point. I've done everythign else possible to resolve it other than reloading my PC from scratch. I'm not about to do that to fix one program.

Happy Holidays

Michael_Vail

I'd like to attach some screenshots of the issue but there is no upload option for me to do so here.

n1x1

Hi @[deleted] Vail,

You can upload the photo on the following link: https://files.fm/

After uploading just share the link here.

mibe

Michael Vail wrote:

FOLLOW-UP:

After reinstalling and setting up the program from scratch, I noticed that other setting options were no longer working either, yet some were. Additionally, some of the old setting data still appeared in the OPTIONS area even though I told the uninstaller to delete everything completely. I guess I'm going to need to delete every Express Involve related file and setting manually and try reinstalling. I'll update when I'm done.

I have the same problem with my express invoice , cant add new item or update prices . all was ok till today 31/12/2023.

as i know this software express invoice is for life after purchasing it

any help please?

[deleted]

What happen when you try to add an item? Are you getting an error message? What about editing an item, and try to change the price? Can you please provide more details? There is an updated version 9.46, please make sure to run this and let us know.