Only exports 16 bit

shosty

Hello. I have the Masters v.9.44 and it is only exporting 16bit files. The settings are correct. I've tried several different files that are 24 bit and I export them as 24 bit files but MixPad renders them as 16bit. Any ideas? I never had this problem with previous versions.

EIB

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

shosty

EIB wrote:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Great! Here are the files,

https://1drv.ms/u/s!ApqBy6mPLq5Ji499xEBDUxg07nhEKA?e=9qqCaq

Thank you!

shosty

EIB wrote:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Any word?? Are you getting the same result?

shosty

I decided to just uninstall the new software and reinstall the old software.

The old version works just fine. I'll just keep that.

CaterinaMichels

EIB wrote:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

I think I will open a support ticket. 🙁