Mattcaption as title suggests, I cant get the video to sync with the sound on the mini player and I cant even see the video on the main screen. can supply screen shots if anyone can help. looks like I must have changed a setting but have gone through and still can't find a correction. anyone had this problem before? many thanks
[deleted] Hi there, which video formats are you having issues with exactly and does it occur to all videos (or of different format) you load? If this is a new purchase (6 months at least), you could try reinstalling the program and see if the situation improves. Installer: https://www.nch.com.au/components/essetup.exe If no joy, best to contact technical support for that: https://www.nch.com.au/support/supportcontact.html (free)
Mattcaption MakubX wrote: Hi there, which video formats are you having issues with exactly and does it occur to all videos (or of different format) you load? If this is a new purchase (6 months at least), you could try reinstalling the program and see if the situation improves. Installer: https://www.nch.com.au/components/essetup.exe If no joy, best to contact technical support for that: https://www.nch.com.au/support/supportcontact.html (free) thanks for your reply. i'm using mp4's and yes, having issues with all. tried uninstalling and reinstalling but strangely the software opened up with the same video I was using before... will contact support. have a great day. Matt
Mattcaption Just in case anybody is having the same issues, this is the response I received "Hi, this is a known issue and right now our developers are working in order to fix this problem ! Once we have feedback from them, we will get back to you." cheers Matt