Specifics needed: what, precisely, is the issue? Submit a file or project as outlined above.
What version of Videopad is being used?
The current release is here. If a license has expired after the six-month grace period, later versions can still be run as a trial.
However, if a project is built with a very recent release, it may not be compatible with some earlier versions.
It's wise to use a single release, or one close in time, to create and tweak a project.