Well, a person with NCH after weeks of waiting for them to get back to me said I had to send a video showing the event happening. I said I didn't know how to do that and could she give me instructions. She didn't and/or wouldn't. She kept saying if I bought the support I could get help. I said it should work correctly out of the box and had never worked correctly from the start. So, that's where it ended up. I bought it and it never worked correctly from the start.
In areas of the form I fill out it won't work. I have to make additional keystrokes like moving my point of keystroke entry up a line or down a line or tab up a line or down a line and then it will prompt the macro to work. But then I have to go back and correct the extra spaces in my work. Waste of time!
I've tried what is in my ability to do. I've worked with macros for 25 years. This is a glitch in the software. VERY DISAPPOINTED IN NCH!