jb1000 I am running Debut 8.14 using a computer with a Ryzen cpu, an Nvidia graphics card, and a LG monitor. Using that software and hardware does anyone know why my screen capture area goes black when I try to do a screen capture? Thanks, John
n1x1 Hi John, Does this happen every time you want to record something or does it happen only with a specific content? Some streaming services have DRM protection on their content and do not allow the streaming.
Sharan Well in case this is not a streaming service, and debut persistently records a black screen? Curious how can it tell DRM int eh first place? Thanks in advance for any insights
DannR Try to reinstall, remove the root folder and install again . C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Debut If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Debut folder, restart your computer then install it again. if the issue continue, I suggest to contact the Technical support: https://www.nch.com.au/support/faqcontact.html?software=Debut&support