11.53 video export help needed

ROUS

All,

I'm stumped and could sure use some help here. I've been using various versions of VideoPad for the last three years. My laptop died this week, forcing me to buy a new one (Windows 11 Home). This required me to reload VP and I upgraded to 11.53 64bit at that time. I successfully completed the project at hand with no real issues.

When starting my next little project, I now am no longer able to export to mp4. Some screen message snippets are here:

Examples

Please let me know if you cannot see this linked file.

Basically, it doesn't really seem to be related to a specific project, but is universal. Big job, small job--no difference. I can take any little 5 second clip and attempt an export. I either get a message that says 'pending' or just see zero progress. It never gets off that message. Clearing the disk cache makes no difference. VP restarts and laptop reboots don't help. The queue says that it's empty, but it's acting like there are processing running in the background that will not allow new work to progress. Eventually, VP gets unresponsive, tells me about processes at work, and bombs out. (Windows Task Manager doesn't make any VP running process evident, but I just might not recognize its name.) I never saw this issue prior to 11.53.

Does anyone have any ideas here? Seen this before? Could there be some setting or parameter that might be causing this? I cannot insure that my settings are exactly the same as they were before the laptop crash and 11.53 install.

Thoughts?

John

borate

Your settings look normal.

Perhaps there was a corrupted installation. Try this beta and report back. It's a test release, but looks stable.

ROUS

Okay, 11.55 beta was installed and things started working again. I built three small clips with no issues. I then built a 7 minute mp4 clip and it worked just fine. I'm still being pretty cautious, but so far, so good. Thanks for the advice.

borate

Drop back in if issues surface. For protection, Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, that choice is available by clicking the chevron to the right of the Save Project button on the toolbar.

ROUS

Now those old problems are back. Constant hangs during exports. Same messages and issues as before.

I may need to go backwards a version or two. The earlier versions spoiled me I guess.

borate

Not seeing that here nor has that issue been reported. Try another PC if available. Also go to OPTIONS | EDITING tab and in the Advance section at the bottom choose OFF (CPU only) to see if that has an effect.

Older versions are available here. They should be licensed as you have recently purchased.

Please take a few minutes to share a project that hangs so folks can analyze it. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file.
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view"
Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

ROUS

Borate, it's too early to declare victory, but that certainly did something. I'd taken a little mental health break, but when I returned to the project, I made that video processor 'cpu only' change. A video that refused to export did so quickly and was error-free.

That was a nice feeling. This problem has been pretty intermittent, so it's hard to say that it was the problem. But, hey, it did work that time! What is that setting? Was the default setting looking for video hw that I don't seem to have?

Thanks again for the ideas and help.

borate

That setting chooses whether the GPU is used - or not. It's possible that your HW doesn't support the function.

Please state the stats for your PC: Operating system, CPU, GPU, RAM, and upload a project that has failed.

This may help the developers pin down an elusive issue with some video adapters.

That's not to say it's YOUR issue, but keep us posted on status. What version is being used now?

ROUS

I've successfully exported five fairly-complex videos now with zero issues. Performance is back to where I experienced pre-change.

VP ver: 11.55

Here are my system stats and a system error log entry:

[System Summary]

Item   Value
OS Name   Microsoft Windows 11 Home
Version   10.0.22000 Build 22000
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Name   LAPTOP-IAVHQ901
System Manufacturer   HP
System Model   HP Laptop 15-dy2xxx
System Type   x64-based PC
System SKU   347U7UA#ABA
Processor   11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date   AMI F.21, 3/21/2022
SMBIOS Version   3.3
Embedded Controller Version   57.20
BIOS Mode   UEFI
BaseBoard Manufacturer   HP
BaseBoard Product   87FE
BaseBoard Version   57.20
Platform Role   Mobile
Secure Boot State   On
PCR7 Configuration   Elevation Required to View
Windows Directory   C:\windows
System Directory   C:\windows\system32
Boot Device   \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer   Version = "10.0.22000.527"
User Name   LAPTOP-IAVHQ901\jtt12
Time Zone   Central Daylight Time
Installed Physical Memory (RAM)   8.00 GB
Total Physical Memory   7.65 GB
Available Physical Memory   3.09 GB
Total Virtual Memory   9.53 GB
Available Virtual Memory   3.54 GB
Page File Space   1.88 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   On
Virtualization-based security   Not enabled
Device Encryption Support   Elevation Required to View
Hyper-V - VM Monitor Mode Extensions   Yes
Hyper-V - Second Level Address Translation Extensions   Yes
Hyper-V - Virtualization Enabled in Firmware   Yes
Hyper-V - Data Execution Protection   Yes

Name   Intel(R) UHD Graphics
PNP Device ID   PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&2&10
Adapter Type   Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description   Intel(R) UHD Graphics
Adapter RAM   1.00 GB (1,073,741,824 bytes)
Installed Drivers   C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd12umd64.dll
Driver Version   30.0.101.1029
INF File   oem309.inf (iTGLD_w10_DS section)
Color Planes   Not Available
Color Table Entries   4294967296
Resolution   1920 x 1080 x 60 hertz
Bits/Pixel   32
Memory Address   0x2000000-0x2FFFFFF
Memory Address   0x0000-0xFFFFFFF
I/O Port   0x00004000-0x0000403F
IRQ Channel   IRQ 4294967273
Driver   C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9DBFAD2C6843C394\IGDKMDN64.SYS (30.0.101.1029, 29.75 MB (31,191,648 bytes), 5/8/2022 3:40 AM)

--------------------------------------

5/10/2022 1:47 PM Application Hang The program videopad.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.&#x000d;&#x000a; Process ID: 3768&#x000d;&#x000a; Start Time: 01d864735827155d&#x000d;&#x000a; Termination Time: 41&#x000d;&#x000a; Application Path: C:\Program Files (x86)\NCH Software\VideoPad\videopad.exe&#x000d;&#x000a; Report Id: aa626c4b-2f5b-49fa-b432-8805c2c3e599&#x000d;&#x000a; Faulting package full name: &#x000d;&#x000a; Faulting package-relative application ID: &#x000d;&#x000a; Hang type: Unknown&#x000d;&#x000a;

borate

So, with GPU off (CPU only) all seems normal?

ROUS

borate wrote:

So, with GPU off (CPU only) all seems normal?

Correct. Instant fix for my problem.

My channel