Voice delay

Sofia_Karapati

Hello,

we use express talk but suddenly we have some issues with voice delay.

Does anyone know how to fix it?

Chris75

In this case, this could be due to network connectivity. It also could be the other side echo-cancellation not working well. Of course the other side of the call could just be noisy.

You may ask the other party to use a handset if they are using hands free. Use a different "Quality / Bandwidth" setting using the Express Talk Settings. Adjustments could be made on either side of the call.

If the other side is not Express Talk (eg. it is an IP-Phone) select a different preferred codec on that other device if it lets you. GSM 6.10 is recommended codec for lower bandwidth scenarios.

Sofia_Karapati

Hello, thank you for the response.

I have try almost everything.

We use it in our call center and the other party are customers, usually on their mobiles.

[deleted]

Sofia Karapati wrote:

Hello, thank you for the response.

I have try almost everything.

We use it in our call center and the other party are customers, usually on their mobiles.

We'd recommend sending a support ticket for such cases along with your exact setup, configurations and devices used: https://www.nch.com.au/support/supportcontact.html7

Placeflames

I had the same problem with delayed audio, and switching the driver mode helped a bit, but syncing still felt off. What ended up making a bigger difference for me was turning off all background updates and apps like anything using an sms api that might secretly hog resources. Once I cleaned that up, the lag reduced a lot. Also double-check if any cloud apps are syncing during your sessions.