Video/audio turns into slow motion when editing on full screen

dee100

This only happens when I press the space key to pause video.

I have to shut down videopad and start again...

Any solutions here?

Thanks!

borate

What version of Videopad is being used? Try the latest. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.

Unable to replicate what you report - PAUSE stops all play.

dee100

It works fine for this version but they want me to pay for a new version, probably after the trial ends...

This makes no sense since there was a technical error on old version...do you think that is right?

how much is this fee?

borate

The license is good for up to six-months from purchase, so you may be able to install a later version from within that time period. Look here.

What version were you using that had the issue ... which no one else has reported? We'll check it out.

https://www.nch.com.au/upgrade/

dee100

Hi there,

sorry, have been ill.

The last version you gave me is what I used, all the versions you gave me had this ussue.

How do i find out the name of the older version I have? Actually, it is treated as a "demo version" now, too...money being requested to continue with that one, too...

I don't think i have the original version now...

borate

You said earlier "it works fine for this version" but later stated "all the versions you gave me had this issue." ??

Your origianal version will be available at this link. Please reinstall it - or a later release that is within six-months of purchase date. Your license should be good for any version within that time period. Look at the start-up screen or the bottom-left of the Videopad window to see the version #. What is it?

If possible, take a few minutes to share a project that has the issue. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file.
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view"
Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.