Contacting NCH is useless. It's a repeated pattern of behaviour where the software works for a bit, then I make the mistake of updating and the update breaks the software that was working okay-ish. I contact support and they say, oh, there's another update for you, pay us for it. I have paid them up to four times a year over the last decade for the software to work exactly the same or worse, with no new features and often versions going backward so they could charge us to bring it back to where it was. I've contacted Australia consumer protection many times and they have been building a file, not dismissing my claims at all. I realise that now that I'm back in Windowsland, I probably have a better chance of finding a competitor product. So after sleeping on the issue, that's what I'm focusing on today.