Transfer

Dennisweb

I have problems with transfer, when he transfer to a phonenumber, call disconnect.

How can i fix it?

Jollycat

Are you trying to transfer to a voip number?

Inspire

Same issue here. Axom and IVM. Caller comes in. Have an OGM saying for John 101, sue 102 etc. Caller dials ext and does not transfer.

Then tried setting Opt1 for john, opt2 for sue, etc and it will tranfer but will not roll to voicemail or alternate ext if not answered.

This is pretty basic for a phone system but I cannot seem to get it to work.

tjareson

Inspire wrote:

Same issue here. Axom and IVM. Caller comes in. Have an OGM saying for John 101, sue 102 etc. Caller dials ext and does not transfer.

Then tried setting Opt1 for john, opt2 for sue, etc and it will tranfer but will not roll to voicemail or alternate ext if not answered.

This is pretty basic for a phone system but I cannot seem to get it to work.

<{POST_SNAPBACK}>

Hi,

IVM dials out on the same voip-line, where it received the call.

Do you have checked if the dialing plan for the ivm extension in axon allows outgoing and internal calls?

What kind of transfer do you use? blind transfer?

Has the user to type in the whole extension? variable-name always the same?

Do you see the transfer-attempt in ivm log? Do you see the extension with or without "#" there?

What says the axon log?

I'm using the same combination (ivm + axon) and everything works...

regards

Tjareson