Audio Tracks Stopped Displaying

Paul_N

I haven't worked on my slideshow for a couple of weeks. When I opened it today, it was not displaying my narration or music channels. The audio is there when I play the slideshow. If I click on the Media, the cursor is positioned to where it would be.

I've cleared cached. I've tried running under Admin priv.

I just updated today and installed 8.22.

Paul_N

I followed the following instructions I've seen posted several times but it did not change anything.

The bars for the two audio are there but don't' show anything to select.

Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue.

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

Once done, restart your system one more time and try to add the audio files again

[deleted]

In this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=PhotoStage&support

We might be asking for screenshots or even the portable project so we can check what the problem is.

elk

Do you get the problem with other projects or just one of them? You may want to test it using an older version, so that will help us to understand if the issue is related to v8.22. You can download it from this link: http://www.oldversiondownload.com/oldversions/photostage-8-05-2021-01-22.exe

Paul_N

elk wrote:

Do you get the problem with other projects or just one of them? You may want to test it using an older version, so that will help us to understand if the issue is related to v8.22. You can download it from this link: http://www.oldversiondownload.com/oldversions/photostage-8-05-2021-01-22.exe

Thanks Elk. I also got this with the previous version which caused me to upgrade.

I've tried it with a backup and other projects; same results.

Paul_N

TECH Support wrote:

In this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=PhotoStage&support

We might be asking for screenshots or even the portable project so we can check what the problem is.

Ticket open but I haven't bought any support.

Paul_N

So, this is a bit of a rant against NCH.

It's been a week since I opened my ticket with no response. I have also submitted this thread as a bug through Photostage.

I am dead in the water working on my 74 file slideshow. If I recreate it, I'm afraid I'll just hit the same problem.

I have not bought support for the following reasons:

I believe this is a bug. As a user, I don't believe there is anything I could do to cause the audio tracks to disappear. There is no separate support path for bugs.
I don't like the constraints on the purchased support "Up to 9 email consultations (10 minutes each consultation) Plus up to 2 telephone consultations (15 minutes each consultation)". I've been on a number of tech support calls with software vendors that took an hour or more especially when it's a bug. There is no mention of a credit if the problem is identified as a bug so in essence, I'm paying to be a QA engineer.

I'll wait a bit longer but if I have to recreate my 74 file slideshow, I'll wouldn't be using Photostage.

Paul_N

NCH has been able to replicate the problem but doesn't know what the problem is. They feel that since I'm the only one reporting it, it's a corrupt project file.

Their workaround is to recreate the project but with 70+ files, I'm not willing to do that.

nzot

Paul N. wrote:

NCH has been able to replicate the problem but doesn't know what the problem is. They feel that since I'm the only one reporting it, it's a corrupt project file.

Their workaround is to recreate the project but with 70+ files, I'm not willing to do that.

I'm having the same issue with at least one project now, in a later version. Replying here to point out whatever the cause is, it apparently is not new, still has not been resolved, and to let anyone who's having similar problems know they're not alone. See this thread:

https://nch.invisionzone.com/topic/80008-cant-see-audio-tracks-in-photostage/

Creating a new project would be much easier if you could transfer from Photostage to Videopad, or vice versa, or run multiple instances of each program at once. As is, good luck.