I need help with a credit or refund in the business express account

Gil_2021

Where and how do I enter a refund or credit from a vendor ?

Kim_1318

You can check this link on how to do it:

http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html

Gil_2021

Kim 1318 wrote:

You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software.

http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html

Gil_2021

Kim 1318 wrote:

You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software. I'm using the " express account plus " and there is no button name refund.

http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html

S_n_C

Gil 2021 wrote:


<span lang="en" xml:lang="en">Which doesn't change ... there have been changes to my account</span>

DannR

To apply the refund select ¨View, then ¨Payments¨, select the Payment to refund and select Refund, enter all the information and click on record. Once done this, select Recalculate Accounts, to get the new balances.

If you still getting issues send the information to the Technical support here: https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts

Aqmar

I have followed the steps as per https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts However i realize my bank deposit account was added with the amount that i refunded to customer. By right when we refund, the bank deposit should be deducted as the payment is made to the customer from the bank deposit account

Chris75

Hello,

When you process a refund from the program, Express Accounts would reverse the transactions linked to that payment. So, the money should be allocated back to the accounts you used to record the payment first.

If this is not the case for you, please contact the NCH Software support team for further assistance.